Evening all,
I'm not normally one to complain, but I believe this is something worth sharing.
I picked my car up today from the VW dealers in St. Albans after having a minor service. It needed new pads and discs on the front, as well as both draft shafts replacing, so it's safe to say they took some money from me; which is fine. Cars cost money.
I paid an extra £20 for the firmware on my RNS 510 to be updated, and the first thing I checked when I got home was what firmware they updated me too. Originally it was 0900, and guess what it's on now? It's still on 0900.. Very strange. But this is the least of my concerns at the moment.
As I walked from my car to my front door, I noticed a white mark on my car door which wasn't there before hand (photo A). After inspecting it, it is damaged done by I'm assuming, another car's door. Now it's hard to say if this was them or someone else getting into their car, but having checked for more damage, I saw more damage, also white, on the edge of my door (photo B & C), which could only have been done from opening my door.
I continued to inspect the car, and then noticed that there was a small chip on my front wheel on the let hand side (photo D), which again wasn't there before hand. I had only had these wheels put on a week a go and they were mint, and still were when I cleaned the car on Wednesday.
I rung up the dealers, and they said they are taking this matter extremely seriously, because the mechanic that worked on my car actually told them himself that my car was literally immaculate!
So I'm feeling quite confident this will be sorted out, they've asked me to go back on Monday so I can speak with the manager, I will update then. Really not happy at all though
Photo A
Photo B
Photo C
Photo D
Chances are the damage to the door will polish out, but the fact that a proper dealership has let this happen is outrageous. Plus, some other customer's car must have also been damaged!
I never ever park my car in a car park, and as soon as I parked up in their car park and handed over my keys, I had a feeling something was going to happen. Car parks are evil places