MK5 Golf GTI
All Things Mk5 => Mk5 General Area => Topic started by: marka87uk on April 15, 2011, 06:09:11 pm
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Hi,
I'm pretty sure I have the common problem with the mechatronics unit in my car - it's fine when cold but when warm it can kangaroo in first/reverse and seems like it engages the clutch too late when coming to a stop. Does this sound to you like the unit will need to be replaced?
The car is a November 2007 with 60k and a DSG gearbox oil change/service was done recently.
How does this issue stand with VW at the moment? Can it be fixed under a warranty?
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Has it got a full VW service history?
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Yes it has.
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The issue of mechatronics with VW UK is that generally, unless its still within its warranty period, they will only (in some cases) offer a goodwill contribution towards the cost of repair
Its a shame VW have not honoured the 10 yr warranty that Volkswagen America have offered on DSG boxes
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Thanks; it looks like it may have to be an expensive fix then! :sad1:
How have people got this goodwill contribution and how much would VW give?
I have a RAC Warranty which came with the car and runs out in a month or so, but it looks like it only covers up to £500 so may not even be worth more than the paper it's written on!
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A dealer would have to inspect it, then the case is put to the warranty department who will say yay or nay, though if they say nav, VW UK customer services can overrule and contribute instead.
Often its around 50% which is about £700 ish less
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Thanks for the info. :happy2:
Hopefully full VWSH will go in my favour!
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You have a couple of options try and use the 500 RAC one in conjunction with VW's good will. or take out another extended warranty and notice it kangarooing in a month or so. I believe British lion had a after market policy and his mech unit failed. :happy2:
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Not a common problem apparently.
Get into VW Customer services, and lay on the Full Serviced by them, to their regime, and the USA warranty, and I think you may get a result.
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id just take out an aftermarket warrenty, and find the problem in a few weeks, cost is around 300 quid for the year, so would be cheeper to do this rather than have vw pay half, and itl stop you having to faf about with vw cus services
tom
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I think it's best to get it diagnosed first, may not be the mech unit, what dealer would you use?
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I think it's best to get it diagnosed first, may not be the mech unit, what dealer would you use?
Hi the OP syptoms are exactly what our DSG was doing,The local VW garage reset the software and then said nothing has changed it requires a Mechatronics unit,it was replaced under warranty but I was given a copy off the invoice £980 ,,
The Mechatronics unit took about 10 days to arrive from Germany ?? but the car was usable and it has now transformed the car its so smooth possibly the best auto box I have driven way better than my Merc .Its on par with my BMW for smooth changes .
Sorry to hear your bad news but once sorted its a brilliant bit off kit
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Thanks guys.
Is it the VW Extended Warranty you're referring to? Just realised it'll be the Used Car Warranty I'd need, but the terms say a max of £1k limit per claim?
Would they charge just to test and reset it?
I did read on another forum that there is a 'goodwill matrix' depending on the age of the vehicle of basically up to 4 years at 100% and then up to 5 years at 60-80%. Is this correct?
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Marka87UK,
can I ask how you got on with VW? Did they give you a goodwill gesture?
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I have literally just had this problem with my edition 30 2007. I took it to VW and they diagnosed the mechatronic problem. I then phoned my warranty company Motorway Direct and they confirme dhtta it was covered and have since paid the full 1236 fee :-)
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I just got back from having the car serviced with VW today.
I mentioned the DSG problems and they confirmed it does need a new mechatronics unit.
Luckily (even though I'm out of warranty and the car is coming up to 4 years old) as I have FVWSH they have agreed to pay 100% of the parts and 50% of the labour to replace it! :happy2:
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Right result :happy2:
is your car a 57 plate out of interest?
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Yep! Why do you ask? :smiley:
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From a Poll I ran on this forum, 57 reg GTi's seemed to be the worst for failures .
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Oh great i have just brought a DSG 57 VW lol.
Is this all VW garage that offer the % payout ?
Does the mechatronics have to go before they do it or they know its a common problem and sort it out straight away ?
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This is all starting to concern me a little.
I think if mine went and I had to pay out, I would look into getting a Manual box fitted instead.
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I will find the poll thread, and post a link to it.....
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http://www.mk5golfgti.co.uk/forum/index.php/topic,22943.msg306125.html#msg306125
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Oh great i have just brought a DSG 57 VW lol.
Is this all VW garage that offer the % payout ?
Does the mechatronics have to go before they do it or they know its a common problem and sort it out straight away ?
Dont Panic.. ring VW customer services and give them your reg.. chances are, the mechatronic unit has lready been replaced under warranty already..
Rich
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I will give them a call tomorrow thanks - However there is no paper work when i brought the car regarding about it. It has only done 13k miles.
How much are they brand new? 2k ?
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£2k including fitting is what I heard - I know the unit costs over £1k at least.
They said they are making a goodwill gesture considering the age/mileage of the car and the fact it has full VW history.
I previously read of them offering the same deal so I'm very happy with the outcome and the fact I didn't have to jump through hoops to get it. They simply phoned me up and told me the mechatronics unit needed replacing and they were going to pay towards it, although the unit takes 10 days to be shipped from Germany.
The fact the car is under 4 years old (just) may help. :happy2:
VW know it's a common problem so keep pushing for it if you have any trouble getting a replacement!
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I will give them a call tomorrow thanks - However there is no paper work when i brought the car regarding about it. It has only done 13k miles.
you dont often get paperwork with warranty repairs.. i didnt with my car and that had the mechatronic unit changed (under warranty) at 6k by the first owner..
Rich
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I will give them a call tomorrow thanks - However there is no paper work when i brought the car regarding about it. It has only done 13k miles.
you dont often get paperwork with warranty repairs.. i didnt with my car and that had the mechatronic unit changed (under warranty) at 6k by the first owner..
Rich
I got something stating mech unit changed under warranty. :happy2: