Being charged for 'cambelt noise' warranty work on the '30?? Now sorted!

[Beddie]

Hi all,
Just wondering whether anyone can offer any advice or may have been in a similiar situation to this..

Like a few members on here and others elsewhere my ED30 has been suffering from a 'squeak' from the cambelt/tensioner area after a cold start, it goes after about 10 mins when the car is warm and doesnt affect the car in any way other than it sounding a bit gash lol
Been meaning to get it sorted for a while so finally dropped the car off at my local dealer for a cold start test and see what they think etc, they rang me back 6 hours later to confirm the noise and their diagnosis of a faulty water pump..
Service fella explained that to replace the water pump they would have to remove and then renew the cambelt and tensioner and whilst they would be kind enough not to charge me for the labour involved i would however have to pay for the parts for the new cambelt/tensioner  

According to their warranty manager the cambelt is not covered under the manu. warranty under a clause they are calling 'betterment' (is that even a word lol!) and said something about them making my car in some way better than went it arrived, i should bloody hope so, thats why i took it there!  

They have offered a 'discounted' price of £120 to sort it all out, obviously i dont want to pay anything as firstly i believe their diagnosis to be wrong in the first place, secondly i'm going to be out of pocket due the failure of a warrantied part and thirdly the same dealer albeit 10 miles away did my cousins car (aparoon on here) completely FOC last week lol!!!!  

Sorry for the essay, any thoughts?  

[Jules86]

Tell them to piss off! Its a faulty part the manufacturer installed and a fault you have not and could not cause, therefore they have to replace it.
Take it higher if they refuse!

[monte]

Well I don't think I'd be willing to pay Beddie, can you tell me more about this squeak? it might be something totally different but I get a rather annoying rattle now and again on a cold start.

I thought it was small stones etc on a heat shield or something. Def sounded like it was coming from the exhaust manifold area. Anyway I got VW to have a look at it the other week, and after about an hour they said they can't find anything wrong, but one of the heat shields was a bit loose

Anyway it still makes the same noise from a cold start   

Is this common on the ED30? should I be taking it back to VW before my warranty runs out in April?

Sorry for hijackin your thread mate.......just wondered if it was the same as yours 

[Aparoon]

I have just had my cambelt and tensioner replaced under warranty as Beddie has said, ,my issue was exactly the same as his... on cold start you can hear a noise from a belt in the engine bay, it sounds like a budgie tweating lol, it did it for about 10minutes or so and then dissapeared as soon as the car warmed up! Does appear to be a common fault so if you think yours is suffering from the same thing then I would get it in before the warranty expires, its saved me a big chunk of money that can be spent on other things 

[Beddie]

Anyway it still makes the same noise from a cold start   

Is this common on the ED30? should I be taking it back to VW before my warranty runs out in April?

Sorry for hijackin your thread mate.......just wondered if it was the same as yours 

It seems to be quite a common fault on the 2.0tfsi across all platforms mate, reports of the same noise on vortex, seatcupra, briskoda etc...
As Aparoon has said it sounds like a bloody budgie is trapped under the top of the timing belt cover lol, gets noisier and lasts longer the colder the weather is so mine is now doing a good 15 min rendition of the dawn chorus... 
Another member on here and a very good friend of mine (Steveyd) ED30 does exactly the same noise too! 

Well worth dropping it into the dealer if you are concerned though mate 

[keith]

Bingo, Thanks guys this is exactly what I have got.
will get it checked on its over due service

[Phil Mcavity]

Had my Cambelt tensioner replaced 2 months ago with this same  issue.

Sounds like they are feeding you with a noisey water pump story.

If they cant agree, then take it to another dealership to do it under the warranty that the car comes with.

They really are taking the p!ss beddie. Get her out of there.

Pay nothing mate.

[Golfgirl]

Mine had the same problem, squeaking when cold but fine once warm.  The actual part that was the problem was the idler pulley and the cambelt & tensioner had to be removed to replace the faulty part.

However, I have it on good authority that the cambelt ISN'T covered under warranty as it is a wear & tear part.  The tensioner is, if it is faulty but it wasn't.

From reading people's experiences it does seem to depend on what dealer you go to whether you get it done under warranty or not?

 and thirdly the same dealer albeit 10 miles away did my cousins car (aparoon on here) completely FOC last week lol!!!! 

Tell them that then and if they still won't do it go to the dealer that will!

[Beddie]

Had my Cambelt tensioner replaced 2 months ago with this same  issue.

Sounds like they are feeding you with a noisey water pump story.

If they cant agree, then take it to another dealership to do it under the warranty that the car comes with.

They really are taking the p!ss beddie. Get her out of there.

Pay nothing mate.

Yeah i remember you having yours done Steve, its what prompted me to make sure i got mine sorted at some point..

I've pointed out to the dealer that i'm not happy with their diagnosis and for all i know the cambelt tensioner is at fault not the waterpump but i won't be able to confirm that, nor will they so in effect i will be paying to have my 20month old car fixed at my cost! 

[Aparoon]

If they mess you about just get the car back and take it to Stockport, they are sound and they have sorted mine so how cant hey dispute it?! And you'll get the r line passat then ...

Ps . Get your spring and brakes fitted...  

[monte]

Well I get a noise when I start the engine from cold, but I can honestly say its not a squeak. Its def a rattle. Sounds just like my old escort mk3! and that was the heatshield vibrating on the manifold.

No one else get a "rattle" noise from a cold engine?

[Beddie]

The cynical part of me can't help but think i'm being had over lol!
Literally hundreds of documented cases of this 'squeak' just on the various forums never mind the potential for gods knows how many more among regular joe motorists who just put up with it...
the noise on mine at least is definately coming from the tensioner area, you can actually 'feel' the noise through the cover if that makes sense lol, nearly every case has been solved with a tensioner/belt swap so i cant help but feel that the waterpump angle is an attempt by VW to try and recoup some costs??  
Only way to prove it is to let them change just the pump but they wont due to the cambelt being disturbed, i'm 110% in agreement with that but just means i could never prove it wasnt the pump, Grr!

[Beddie]

Tell them that then and if they still won't do it go to the dealer that will!

Already have lol! gave them his reg number and the date he picked the car up after the repair, the phone went strangely quiet for a min and the cost came down to £120 all of a sudden, its been left as the parts being ordered for the repair to go ahead and we'll speak tomorrow regarding the warranty claim.. 

[xxx_mojo_xxx]

Hope you get it sorted mate... another case of dealership stealership...

[tony_danza]

Is it likely to do anything other than be noisy? Mine's been like this for 20k.