Why do the dealers always get it wrong?

[neg]

It still shocks me how many people suffer with damaged wheels by the dealers - they just dont learn!

[thegolfguy]

The wheel thing happened to me aswell!
although i upgraded the wheels but the ones i got with it were totally done...
reson being im in glasgow and the car was a milton keynes learners car or some other story made up and i didn't have a choice to see the car before i put a deposit down. The reason why i put a deposit down for an unseen car at "UNCLE ARNOLD CLARK" was that it was a whole £4000 cheaper than an average and it only had 000,080 miles on it which was shocking for a 2 year old golf.!
ok so yes it was stupid of me and bla!bla!bla! David Carpenter one of Arnolds Cowboys went through about 8 remarks and i stupidly put a deposit down. its not that its a bad car but the wheels and a odd door strip and no mats and wrong oil in the wrong place was the problem which obviously he wouldn't have told me...
also, when i got the car it was filthy and i asked why was i givin it in this state and the cheeky f****r says "u got it £4000 cheap didn't u" and he said call the manager to get the rest fixed but nope. Apparently he was busy,busy,busy. wont be buying from unlce
Clark again.!
"thanks for reading my rant"

[Nick S]

Why is it, (and this isnt just VW) that nowadays to have anything fixed on a car it has to go in twice.   No matter what it is, you can give them an accurate description of a fault but they still take it in to "diagnose" it, then you need to book it in again to be fixed.
Why do they also think you can just pop in there with it any time "how about Tuesday next week?" Er how about I work for a living and you cant give me a car for 5 weeks.
Mines in on Friday for something they diagnosed before Xmas but with 2 additional issues that I have no doubt I will be booking it in for in a weeks time.

[Top Cat]

Why is it, (and this isnt just VW) that nowadays to have anything fixed on a car it has to go in twice.   No matter what it is, you can give them an accurate description of a fault but they still take it in to "diagnose" it, then you need to book it in again to be fixed.
Why do they also think you can just pop in there with it any time "how about Tuesday next week?" Er how about I work for a living and you cant give me a car for 5 weeks.
Mines in on Friday for something they diagnosed before Xmas but with 2 additional issues that I have no doubt I will be booking it in for in a weeks time.

And breath. 

[Mako V12V]

Not that it's an excuse, but, cars are more complex than they used to be and together with dealers not wanting to hold as much stock anymore have to order parts in more often. Hence why the diagnosis is made then you return again when the parts have arrived.

[scotta]

Why is it, (and this isnt just VW) that nowadays to have anything fixed on a car it has to go in twice.   No matter what it is, you can give them an accurate description of a fault but they still take it in to "diagnose" it, then you need to book it in again to be fixed.
Why do they also think you can just pop in there with it any time "how about Tuesday next week?" Er how about I work for a living and you cant give me a car for 5 weeks.
Mines in on Friday for something they diagnosed before Xmas but with 2 additional issues that I have no doubt I will be booking it in for in a weeks time.

Depends on how good the dealers are i suppose.

I had the ECU light come on with my old Leon Cupra so i foned my dealer. They are about 40 miles away so i said to them i could put it on vag com and give them the fault code so they could order the part. No problem was the response. Plugged in gave them the code then it went in and got fixed in one day. Turns out they actually use Vag Com theirselves as its better than the factory gear!

[titchy]

when i take my gti to a dealer for its service ill be taking digi pics especially of the wheels ill also be be supplying my own oil they dont like it but tough

[ruffrydaz]

Sorry to bring up an old thread but what a f*cking joke.
Took my cambelt change today to vw for a piece of mind and got the opposite.
Its running really rough, timing torsion seems wrong, gonna go back
Monkeys could have done a better job

[Norbreck21a]

When the dealer did my cambelt, they "forgot" to retension the auxillary drivebelt (still had the locking pin in). Luckily I noticed the alternator warning light was still on after starting the car and marched straight back in.

The reply - oh sorry, must have been one of the trainees WTF !!!!!   

[AnSGTI]

Is a test drive still not part of a service these days? I was always under the impression that a test drive was part of the list of things to do for the technician. I'd go back to the VW dealer and ask who took your car out on a the test drive, and ask to speak to them in front of as many people as possible and cause a scene.

I too have had nothing but blunders with main dealers, Full Service and they didn't replace the spark plugs (or even remove the engine conver to show that the PCV valve on my old 1.8T was completely shot). In my opinion a service should involve a visual inspection of everything under the bonnet. My MKV is due a service in 5K and I won't be taking this to a stealer

Edit - Just noticed this is a very old thread, probably too late now

[no golf clubs at all]

For the record, Arnold Clark Jordanhill at my last service also put in the incorrect oil. They took it back and put the correct stuff in, alledgedly.... They only hand scribbled on the service document the correction though...not sure if I should have made more of it.

I think I will stick a label on my filler cap next time..."LONG LIFE ONLY", they may of course then just piss in it. 

[chowgar]

I had the opposite... took the car to the dealers just before xmas as the emission light came one, spoke to him in the afternoon and it turned out it was a loose air hose they reconnected and only charged for the diagnostic (£29 not cheap I know for just plugging in a computer but hey...) 

Did make a point of telling the guy when I took it in that there is only 1 small curb on the rear left wheel all the rest are mint... he made a point of noting this on the booking in sheet. When I picked it up not a mark, and to be honest only takes 5 mins to walk round the car and check before driving away... did mine with a torch too as it was late when I picked up the car....

I guess you get some good and some bad...

[stealthwolf]

When I stook mine into a VW for a service, they replaced one of the engine cover mounts (that I lost but wasn't gonna say anything about it) FOC.

[Norbreck21a]

When I stook mine into a VW for a service, they replaced one of the engine mounts (that I lost but wasn't gonna say anything about it).

How can you loose an engine mount stealth 

[stealthwolf]

When I stook mine into a VW for a service, they replaced one of the engine mounts (that I lost but wasn't gonna say anything about it).

 
Too giddy with my excitement. Four parcels have just arrived.
How can you loose an engine mount stealth