Wanted to share my story with everyone to see if anyone has any advice or help on my situation.
I sent an exhaust system with a courier to be sent back to the manufacturer to trade it for a different one, with the agreement that I ship them the exhaust and once they get it safely, I pay the difference and get my replacement. However, upon delivery the company informed me that the exhaust had been damaged in transit, that the packaging was a total mess and that it hadn't even been delivered to them, but the business next door.
Raising a dispute with the courier, they will only accept up to £200 liability saying they don't pay out for any more than that. They also threaten that because I didn't start the claim within the 48 hour window and that the package was signed for as fine, I might get nothing. They have also said that within their terms and conditions, they are allowed to deliver it to another address if needs be.
My argument to them is that I wasn't informed in time by the receiver as it wasn't delivered correctly, plus that it's been clearly mistreated while in their care and therefore should be paid out the full VAT invoice amount.
Has anyone else had trouble like this and what was the final outcome? Right now I'm over £1050 out of pocket and plans for my Golf R have been delayed by over a month now because of this.
