Well that was a bit annoying but I got the radio code out of Morden VW.
Convo went a bit like this:
Me: Hi
Stealer Numpty: How can I help?
Me: I spoke to one of your colleagues during the week, and they said I can pop in this morning with my sat nav, V5 and ID and get the radio code
Stealer Numpty: Er, do you have an appointment?
Me: I asked that, was told I didn't need one
Stealer Numpty: we're short staffed at the moment but I'll see if we can get to you in an hour
Me: Ok, it's a bit difficult to keep my 3yr old entertained...can I leave it with you and come back?
Stealer Numpty: I'll have to leave the keys with sales...
Me: oh no, the nav is in this box...
Stealer Numpty: it's not in the car? Then we can't do it
Me: of course you can. I asked that specific question to your colleague too
Stealer Numpty: it's policy. We need to check the chassis number
Me: you mean the one in the logbook here? You have everything you need
Stealer Numpty: it's policy, we can't do it
Me: you're making this a lot more complicated than it needs to be
Stealer Numpty: look, it's our policy, I can't do it
Me: of course you can, you're just refusing to. Look, I have 2 VAG cars at the moment, have had another 5 in the past, and I'm a VW shareholder. I expect better service than this
Stealer Numpty: only a manager can authorise this, I'll have to call a manager
Me: please do
Returns 2 min later. "I need your v5 and id "
Another 2-3 min later I get a printout with the code! What a jobsworth!
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