I ordered a set of ic hoses with couplers and clamps for my forge twintercooler to fit my s3 ic from Demon tweeks 22/2. An S3 hose kit that forge sell. It should had arrived to me in sweden about 1/3 but got delivery problem and turned up 30/3 instead, not Demon tweeks fault but i wasen't happy about it, mailed them and asked were the package was but they coulsen't se that... When the package arrived the couplers and clamps were missing, the package was not broken so it coulden't got lost in shipping. I have now mailed steve several times and always gets the sme answer... What should I do?! I really need the couplers and clamps by next weekend to put my var together for a show...
This is the whole mail conversation....
Dear Sirs,
I have forwarded your e-mail to our customer services Dept.
Regards.
Steve Shepherd.
Export sales
DT(Automotives) Ltd T/A Demon Tweeks
Reg Office: 75 Ash Road South, Wrexham Industrial Estate, Wrexham LL13 9UG
E-Mail SteveS@demon-tweeks.co.uk
Phone: (+44) 01978663021
Fax, +4408706005744
Why not visit our website:
www.demon-tweeks.co.ukCompany Reg. No.1049663 England
VAT No. GB 840 2501 70
When replying by email, please attach all previous correspondence as not all emails are stored.
Please also confirm when possible your customer number in the subject box.
From: Fredrik Å [mailto:softishman@hotmail.com]
Sent: 06 April 2016 15:54
To: Steve Shepherd <SteveS@demon-tweeks.co.uk>
Subject: Re: Forge parts
Hi!
Haven't heard anything from the service dept.....?! What is happening? I really need the couplers and clamps!!!
Mvh Fredrik
31 mars 2016 kl. 17:39 skrev Steve Shepherd <SteveS@demon-tweeks.co.uk>:
Dear Sirs,
Our customer services Dept. are looking into this for you.
Regards.
Steve Shepherd.
Export sales
DT(Automotives) Ltd T/A Demon Tweeks
Reg Office: 75 Ash Road South, Wrexham Industrial Estate, Wrexham LL13 9UG
E-Mail SteveS@demon-tweeks.co.uk
Phone: (+44) 01978663021
Fax, +4408706005744
Why not visit our website:
www.demon-tweeks.co.ukCompany Reg. No.1049663 England
VAT No. GB 840 2501 70
When replying by email, please attach all previous correspondence as not all emails are stored.
Please also confirm when possible your customer number in the subject box.
From: Fredrik Å [mailto:softishman@hotmail.com]
Sent: 31 March 2016 16:20
To: Steve Shepherd <SteveS@demon-tweeks.co.uk>
Subject: Re: Forge parts
Hi!
When? Have waited a few days now and nothing... Can you please send me the couplers and clamps asap?!
Mvh Fredrik
31 mars 2016 kl. 10:05 skrev Steve Shepherd <SteveS@demon-tweeks.co.uk>:
Dear Sirs,
We will look into this and will get back to you asap.
Regards.
Steve Shepherd.
Export sales
DT(Automotives) Ltd T/A Demon Tweeks
Reg Office: 75 Ash Road South, Wrexham Industrial Estate, Wrexham LL13 9UG
E-Mail SteveS@demon-tweeks.co.uk
Phone: (+44) 01978663021
Fax, +4408706005744
Why not visit our website:
www.demon-tweeks.co.ukCompany Reg. No.1049663 England
VAT No. GB 840 2501 70
When replying by email, please attach all previous correspondence as not all emails are stored.
Please also confirm when possible your customer number in the subject box.
From: Fredrik Å [mailto:softishman@hotmail.com]
Sent: 30 March 2016 19:06
To: Steve Shepherd <SteveS@demon-tweeks.co.uk>
Subject: Re: Forge parts
Hi!
The package arrived today BUT clamps and couplers are missing!!!
Mvh Fredrik
24 mars 2016 kl. 11:00 skrev Steve Shepherd <SteveS@demon-tweeks.co.uk>:
Dear Sirs,
I have forwarded your e-mail to our customer services Dept. who will get back to you asap.
Regards.
Steve Shepherd.
Export sales
DT(Automotives) Ltd T/A Demon Tweeks
Reg Office: 75 Ash Road South, Wrexham Industrial Estate, Wrexham LL13 9UG
E-Mail SteveS@demon-tweeks.co.uk
Phone: (+44) 01978663021
Fax, +4408706005744
Why not visit our website:
www.demon-tweeks.co.ukCompany Reg. No.1049663 England
VAT No. GB 840 2501 70
When replying by email, please attach all previous correspondence as not all emails are stored.
Please also confirm when possible your customer number in the subject box.
From: Fredrik Å [mailto:softishman@hotmail.com]
Sent: 24 March 2016 08:43
To: Steve Shepherd <SteveS@demon-tweeks.co.uk>
Subject: Re: Forge parts
Hi Steve!
My package is lost and they tell me to contact you to so you can make an complain and send me a new package.
Mvh Fredrik
11 mars 2016 kl. 09:36 skrev Steve Shepherd <SteveS@demon-tweeks.co.uk>:
Dear Sirs,
The goods are on the way to you, Parcelforce tracking number, EK275469053GB
Regards.
Steve Shepherd.
Export sales
DT(Automotives) Ltd T/A Demon Tweeks
Reg Office: 75 Ash Road South, Wrexham Industrial Estate, Wrexham LL13 9UG
E-Mail SteveS@demon-tweeks.co.uk
Phone: (+44) 01978663021
Fax, +4408706005744
Why not visit our website:
www.demon-tweeks.co.ukCompany Reg. No.1049663 England
VAT No. GB 840 2501 70
When replying by email, please attach all previous correspondence as not all emails are stored.
Please also confirm when possible your customer number in the subject box.
From: Fredrik Å [mailto:softishman@hotmail.com]
Sent: 10 March 2016 17:39
To: Steve Shepherd <SteveS@demon-tweeks.co.uk>
Subject: Re: Forge parts
Hi!
Have 't heard anything, are my hoses shipped?
Mvh Fredrik
22 feb. 2016 kl. 14:28 skrev Steve Shepherd <SteveS@demon-tweeks.co.uk>:
Dear Sirs,
We expect to be able to ship the order within 1 week.
Regards.
Steve Shepherd.
Export sales
DT(Automotives) Ltd T/A Demon Tweeks
Reg Office: 75 Ash Road South, Wrexham Industrial Estate, Wrexham LL13 9UG
E-Mail SteveS@demon-tweeks.co.uk
Phone: (+44) 01978663021
Fax, +4408706005744
Why not visit our website:
www.demon-tweeks.co.ukCompany Reg. No.1049663 England
VAT No. GB 840 2501 70
When replying by email, please attach all previous correspondence as not all emails are stored.
Please also confirm when possible your customer number in the subject box.
From: Fredrik Å [mailto:softishman@hotmail.com]
Sent: 22 February 2016 12:30
To: Steve Shepherd <SteveS@demon-tweeks.co.uk>
Subject: Re: Forge parts
Hi!
I have now paid you! Do you know how long delivery time it is?
Cheers Fredrik
12 feb. 2016 kl. 15:59 skrev Steve Shepherd <SteveS@demon-tweeks.co.uk>:
Dear Sirs,
Please find attached our quotation as requested.
Regards.
Steve Shepherd.
Export sales
DT(Automotives) Ltd T/A Demon Tweeks
Reg Office: 75 Ash Road South, Wrexham Industrial Estate, Wrexham LL13 9UG
E-Mail SteveS@demon-tweeks.co.uk
Phone: (+44) 01978663021
Fax, +4408706005744
Why not visit our website:
www.demon-tweeks.co.ukCompany Reg. No.1049663 England
VAT No. GB 840 2501 70
When replying by email, please attach all previous correspondence as not all emails are stored.
Please also confirm when possible your customer number in the subject box.
From: Fredrik Å [mailto:softishman@hotmail.com]
Sent: 12 February 2016 12:19
To: Steve Shepherd <SteveS@demon-tweeks.co.uk>
Subject: Re: Forge parts
Black hoses
Mvh Fredrik
12 feb. 2016 kl. 13:16 skrev Steve Shepherd <SteveS@demon-tweeks.co.uk>:
Dear Sirs,
Please confirm the required colour.
Regards.
Steve Shepherd.
Export sales
DT(Automotives) Ltd T/A Demon Tweeks
Reg Office: 75 Ash Road South, Wrexham Industrial Estate, Wrexham LL13 9UG
E-Mail SteveS@demon-tweeks.co.uk
Phone: (+44) 01978663021
Fax, +4408706005744
Why not visit our website:
www.demon-tweeks.co.ukCompany Reg. No.1049663 England
VAT No. GB 840 2501 70
When replying by email, please attach all previous correspondence as not all emails are stored.
Please also confirm when possible your customer number in the subject box.
From: Fredrik Å [mailto:softishman@hotmail.com]
Sent: 12 February 2016 09:42
To: Steve Shepherd <SteveS@demon-tweeks.co.uk>
Subject: Re: Forge parts
Hi!
Great!!!
How do we solve payment? Paypal?
What would the total cost be for me with shipping and everything?
Regards Fredrik
12 feb. 2016 kl. 10:23 skrev Steve Shepherd <SteveS@demon-tweeks.co.uk>:
Dear Sirs,
It does come with clamps and couplers and you can choose the colour.
Regards.
Steve Shepherd.
Export sales
DT(Automotives) Ltd T/A Demon Tweeks
Reg Office: 75 Ash Road South, Wrexham Industrial Estate, Wrexham LL13 9UG
E-Mail SteveS@demon-tweeks.co.uk
Phone: (+44) 01978663021
Fax, +4408706005744
Why not visit our website:
www.demon-tweeks.co.ukCompany Reg. No.1049663 England
VAT No. GB 840 2501 70
When replying by email, please attach all previous correspondence as not all emails are stored.
Please also confirm when possible your customer number in the subject box.
From: Fredrik Å [mailto:softishman@hotmail.com]
Sent: 10 February 2016 12:24
To: Steve Shepherd <SteveS@demon-tweeks.co.uk>
Subject: Re: Forge parts
Hi!
Have you got any answer yet?
Mvh Fredrik
8 feb. 2016 kl. 10:56 skrev Steve Shepherd <SteveS@demon-tweeks.co.uk>:
I have no idea.
I will check and will get back to you.
Regards.
Steve Shepherd.
Export sales
DT(Automotives) Ltd T/A Demon Tweeks
Reg Office: 75 Ash Road South, Wrexham Industrial Estate, Wrexham LL13 9UG
E-Mail SteveS@demon-tweeks.co.uk
Phone: (+44) 01978663021
Fax, +4408706005744
Why not visit our website:
www.demon-tweeks.co.ukCompany Reg. No.1049663 England
VAT No. GB 840 2501 70
When replying by email, please attach all previous correspondence as not all emails are stored.
Please also confirm when possible your customer number in the subject box.
From: Fredrik Å [mailto:softishman@hotmail.com]
Sent: 07 February 2016 15:31
To: Steve Shepherd <SteveS@demon-tweeks.co.uk>
Subject: Re: Forge parts
Hi!
Is that with all clamps and couplers aswell? Can I choose colour then?
Mvh Fredrik
4 feb. 2016 kl. 13:14 skrev Steve Shepherd <SteveS@demon-tweeks.co.uk>:
Dear Sirs,
Thank you for your e-mail.
I can supply for £118.85 plus £20.00 shipping costs.
Prices subject to Vat if applicable.
Please don’t hesitate to contact me if I can be of further assistance.
Regards.
Steve Shepherd.
Export sales
DT(Automotives) Ltd T/A Demon Tweeks
Reg Office: 75 Ash Road South, Wrexham Industrial Estate, Wrexham LL13 9UG
E-Mail SteveS@demon-tweeks.co.uk
Phone: (+44) 01978663021
Fax, +4408706005744
Why not visit our website:
www.demon-tweeks.co.ukCompany Reg. No.1049663 England
VAT No. GB 840 2501 70
When replying by email, please attach all previous correspondence as not all emails are stored.
Please also confirm when possible your customer number in the subject box.
From: Dave Kimberley
Sent: 02 February 2016 11:45
To: Steve Shepherd <SteveS@demon-tweeks.co.uk>
Subject: FW: Forge parts
Dave Kimberley
Sales Executive
DT(Automotives) Ltd T/A Demon Tweeks
Reg Office: 75 Ash Road South, Wrexham Industrial Estate, Wrexham LL13 9UG
E-Mail: davek@demon-tweeks.co.uk
Phone: (+44) 01978 663027
Why not visit our website:
www.demon-tweeks.co.ukCompany Reg. No.1049663 England
VAT No. GB 840 2501 70
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From: Fredrik Å [mailto:softishman@hotmail.com]
Sent: 02 February 2016 11:42
To: Dave Kimberley <DaveK@demon-tweeks.co.uk>
Subject: Forge parts
Hi!
Can you give me a price on Forge twintercooler hoses for an Audi S3 -09?
I have av Golf gti edition 30 -07 with a S3 ic and will therefore need tje hoses for an S3 to fit my twintercooler...
And what does shipping to Sweden cost?thabks in advance!
Mvh Fredrik Åkerblom
Lilla Väsby 16
740 10 Almunge
Sweden
+46730656255
Mvh Fredrik
