Funny you should say that. They worked by holding wiper rocker switch... Until i tried a Gti pirrelli wheel with menu button buttons. Not been able to access the menus since (I'm back on my Cupra wheel with auto control only buttons
Same thing happenned to me. I had a 972 cluster which worked off the stalk, i added it to a car which had a mfsw and then never worked off the stalk again!
I made a post about it but not had a lot of help. Seems like the 972 sort of self adapt to a steering wheel.
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The problem being everyone greedy and the ones that know don't want to tell as I had this on the tt forum but soon feckled them all up by giving out the info on how to fix the dash pod woes
people saved £1000 and people lost out on repair costs but isn't the sites meant to help people and not try to squeeze pennies put of us all.