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Author Topic: bloody vw dealers  (Read 10176 times)

Offline Andy

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bloody vw dealers
« on: December 23, 2008, 02:21:59 pm »
took my golf in to Lookers for a mot..when i collected the car,they said they have done a software update on the car..told them my car had been remapped & your update will have took it of..Lookers said they have to do the update..or they are liable for it!..told them they should have rang me first
VW customer service said i should of told them it had been remapped..i said well i didn't bring it for a software update,just a mot
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Offline joesgti

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Re: bloody vw dealers
« Reply #1 on: December 23, 2008, 02:26:24 pm »
gutted!!

dont even get me started on VW dealers, cant be arsed with a rant and my blood is boiling as im typing this, even thinking about them.  :angry015:
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Offline Andy

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Re: bloody vw dealers
« Reply #2 on: December 23, 2008, 02:28:19 pm »
know what you mean..phoned chipped uk who remapped the car...looks like a drive to thier hq to get it put back on
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Offline joesgti

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Re: bloody vw dealers
« Reply #3 on: December 23, 2008, 02:29:58 pm »
Quote from: maxitrol on December 23, 2008, 02:28:19 pm
know what you mean..phoned chipped uk who remapped the car...looks like a drive to thier hq to get it put back on

they doing it for free?
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Offline Andy

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Re: bloody vw dealers
« Reply #4 on: December 23, 2008, 02:34:18 pm »
thats just it,if the software up grade in my car is different it will cost between £50 to £100 but if its the same they said they will just put it back on..i will wait to the new year now & get the chipped uk agent to put it back on has its a 3 hour drive to thier hq
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Offline joesgti

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Re: bloody vw dealers
« Reply #5 on: December 23, 2008, 03:01:14 pm »
i would have gone mental!! id also say to them that you have to pay for a new map and try and get some cash off them  :angry015:
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Offline JPC

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Re: bloody vw dealers
« Reply #6 on: December 23, 2008, 03:03:15 pm »
chipped uk should be able to just put the same map back on the car surely?
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Offline Andy

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Re: bloody vw dealers
« Reply #7 on: December 23, 2008, 04:00:41 pm »
chipped uk said if the software update hasn't changed any thing then yes they can put the same map on but if they have to write or alter the map then they will charge me which is fair enough
I wish i got the st3 of chipped uk now :sad: the only good thing is my car passed its mot
« Last Edit: December 23, 2008, 04:07:11 pm by maxitrol »
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Offline madman

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Re: bloody vw dealers
« Reply #8 on: December 23, 2008, 04:04:50 pm »
pissed of for you mate hope you get it sorted out. i am sure they will c/uk will put it back on for you :santa:
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Offline Greeners

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Re: bloody vw dealers
« Reply #9 on: December 23, 2008, 04:24:52 pm »
Surely you can't expect them to phone you for a software update that isn't going to cost you anything? I would of made sure they were aware the car had a map before they touched it.........................

Hope you get it sorted without to much hassle!  :happy2:
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Offline Andy

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Re: bloody vw dealers
« Reply #10 on: December 23, 2008, 04:51:16 pm »
doesn't matter if the soft ware was free or not..i would of expected a phone call as it only went in for a mot not soft ware update's
yes they did know it had been mapped thats the daft thnk about it thou
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Offline Greeners

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Re: bloody vw dealers
« Reply #11 on: December 23, 2008, 04:55:20 pm »
Sorry you didn't make that clear. At the end of the day if your car wasn't mapped (which 95% aren't) you would have expected them to do it while they had it. If you had of got back to collect the car and they asked you to re-book it for a five min update that would just be wasting everyone's time.

If you left specific instruction not to software update the car then I too would be upset.
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Offline bacillus

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Re: bloody vw dealers
« Reply #12 on: December 23, 2008, 05:08:28 pm »
Sorry to hear of this mate!

What car do you have and did they give the the details of the update i.e. the code number?
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Offline Hurdy

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Re: bloody vw dealers
« Reply #13 on: December 23, 2008, 05:18:46 pm »
I've come across this many times in the past.

I've told my dealers that mine is remapped (nah, get away, you don't say! - sarcy buggers they were :laugh:)

They don't have to enter any software to your car that you don't want them to. They do however assume by default that you do want the upgrades. This leaves it down to the owner to tell them otherwise. :happy2:
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Offline stealthwolf

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Re: bloody vw dealers
« Reply #14 on: December 23, 2008, 05:54:13 pm »
It's like them washing your car. They'll do it unless you tell them not to.
But if they knew it'd been remapped, then I think that's scandalous!
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