Robin,
my personal experience of milltek, is of a poor welded joint on a mid box (res sect). I had it re-welded, and the chap doing the job, remarked on the poor penetration (fnarr fnarr!! 
), so much so he re-welded all the joints.
The whole problem with Mods, is the fact that you are moving away from the norm. Space maybe more limited, parts stressed further, and in cases development not carried out to the VW extent/fully (not aimed at any company in particular), so you have to expect problems.
I cannot comment on Milltek's customer care, as i don't have experience, i had to reweld the box on a friday evening, due to needing the car for the following day.
....I'm sorry that that is your experience but I tend to hear the same story from you about most of your mods. My experiences have been different and more positive - We can each only report our individual findings. 
Indeed we do Robin. I only report open and honest. I am not sure why you said that.
My observations are open and honest, I did not like the Superchips map, i felt it detracted away from the driveability, I did not say it was in any way bad. Some love them; it did not suit me.
My observations regards the Engine mounts - was they were too harsh, and detracted away from my enjoyment, remember i tried them to eliminate a problem caused by the fitment of a Quaife. something I am still exploring with the people who fitted the Diff.
My observation of the BSH catch can was wholeheartedly good. With very very very minor niggles, that were overcome by decent dialogue with dubtek.
My observations regards Miltek, was a cracked weld, something i had the capability and capacity to fix, but should the forum know about it, wholeheartedly yes. to make sure that they make the own opinions. Miltek have not been engaged, as I needed the car. The aerospace certified welder I had reweld the joint commented on the weld and lack of penettration, perhaps as i said above a one off.
My observations of Dave B BBK (porker calipers) was wholeheartedly positive, yet that mod was not without hurdles, but fair and honest reporting ensued, and with dialogue all problems have been overcome.
Open and honest? I think so.
tell me RR have you have any problems and tried to resolve? by your statement that you hear of my problems, i take it you are congratulating me on my engineering prowess, and drive to ensure others have open and honest reporting from another forum member to assist them, yes assist them.
I am not a hardwired designer, but I am an engineer, and hope that my 28 years experience in recognising poor welds, poor fitment (do you want to see the pictures of the bracket and loom that were left off during the fit of the quaife?), I can comment of poor mechanical design (notice i said mechanical design, not aesthetics). Others may comment on website design, insurance, and their fields of speciality. I comment on engineering.
Perhaps I should not bother, with comments like yours; I sometimes wonder why I do. I seem to always be at odds with you; perhaps I should just avoid commenting on the site.
Thanks all. But it was coming, I have no favourite companies, I am not sponsored by any companies, I am paid by the taxpayer, and think I do add value to the site.
as I have said, with mods, you are deviating from the well trodden path, so expect to get muddy at times, I do, and i awlways report open and honestly.
