Stage 2+ feels sluggish

[Dan_FR]

Find someone with vcds. There's a post on here or get on the Facebook page 'vcds users uk'

[AndrewWillis]

Took it back to the dealer where I had the work done, sure enough it was one tooth out, gave me a very nice 7R to 'play with' for the day, while they did the work for free for me. Not too bad in the end, she now feels as good as she did...Not quite as fast as the R though...Maybe a K04 is needed

[Shoduchi]

Good customer service!

Think about the K04. Should have some coming up for sale when people buy TTE420 or TTE480.

[rich83]

Took it back to the dealer where I had the work done, sure enough it was one tooth out, gave me a very nice 7R to 'play with' for the day, while they did the work for free for me. Not too bad in the end, she now feels as good as she did...Not quite as fast as the R though...Maybe a K04 is needed

 

[grey golfster]

Good customer service!

Other than a VW main agent miss-timed the engine! 
Can't find an emoji for Pathetic!

When you say they did the work for free - do you mean gave you a refund?

[Shoduchi]

Even the best can fail (hopefully just very rarely) but it's good that they recognized the mistake and corrected the best they could, without too much hassle for the damaged customer. Of course they weren't supposed to charge for repairing something that they did wrong in the 1st place. But the good will showed when they offered a good replacement car, and not some 1.2 Polo or something like it.

If a big mistake was to happen again in a future job, I'd consider changing to a different dealer/mechanic. I can forgive the odd mistake, not the systematic.

[AndrewWillis]

They didn't refund, but it was still a good gesture for me, and after using them for almost 4 years now and this is the first mistake, I am more than a happy customer, hopefully next time she's in for a service they'll give me another R instead of an UP!