Rust not covered by warranty

[Shamm]

Been to vw today and got the wheel arches checked and was told i wont qualify because the car wasnt serviced with vw throughout it life. Is this true or are they trying not to deal with it ? anyone with something same ?

[99hagued]

That's shouldn't matter mate as long as it's less that 12 years old and the wing haven't been resprayed. Try a different dealership

[Shamm]

Thanks and will do but thats very sly and cheeky to say i should have had service done with them

[99hagued]

That's dealers for you some are good some not so, did they even check the rust out and take paint measurements

[slix]

Lol massive fob off. Go back to them and say you will launch an official complaint with vw UK if they don't sort it.

I like the way they think that getting a car serviced by them will keep rust away 

[Shamm]

Yeh they did checj the paint work with this small machine but iwas so pissed when they told me they cant do anything about it and then they try to reasure by telling you its better to get it done yourself

[leebes]

They are talking a load of rubbish, its their excuse for getting out of doing the work. My GTi hasnt been serviced at a main dealer for years and Ive had both wings done.

My understanding, and this came from the dealership who did mine,  is that VW only pay half towards the repair cost, the dealer has to cover the other half of the cost, so that is why some are trying to get out of doing the repairs.

[skard]

I just got a Touran and was fobbed off with the rusty arches and tailgate as the car was a month past the ten year old limit - 'edge and fold' was mentioned, just like 'zinc inclusion' on my last car.
I previously had four wings through this dealer and the same inspector. It seems they make the rules up as they go these days, last wing I had they wanted a contribution but after seeing on here others got it free, they sent me a cheque refund once I complained.

To be fair, I am just going to get it done by my mate who has a body shop and I know the rear of the wing will then be protected too.

[Shamm]

So what would anyone suggest i do, imagine i try somewhere else and they say the same thing and also they had to cheek to say its a 10years old car so i wouldnt bother with vw

[slix]

I don't get why some people even pay half. They can't offer a 12 year corrosion warranty and not stick to it.

You wouldn't expect to pay half the repair price of a TV if it went wrong in the warranty period.

[Shamm]

Its a sly way of making you buy it knowing that youll be covered but infact its a load of s**t

[Sandman]

Print out the internal vw bulletin on the issue and go back to the same dealer with it. If they still don't play ball go to vw uk.

[slix]

Print out the internal vw bulletin on the issue and go back to the same dealer with it. If they still don't play ball go to vw uk.

Yeah I don't know why people give up so easily.

[AJP]

Got to agree with @99hagued here, it's a case of finding the right dealer. Some play ball, some don't.

I used JCT600 in Hillsborough and they were spot on. No messing around checking service history and I felt like a customer rather than a problem.

From everything I've read about this I'm considering myself lucky that I got it sorted at the first attempt. Don't throw the towel in. Getting the wings done yourself or even going halves with VW is a lot of money.

[leebes]

Never heard of people paying half towards the costs...that is mad!

Its solely down to the dealer and VW to foot the bill...thats why they extended the warranty in the first place because they knew there was a manufacturing problem.

If the dealer plays up, they are trying to get out of paying their half, so either move to the next dealer in my opinion.