Wings rusting

[dave mc]

I just got a 07 edition 30 on tue and when I got home I  noticed slight bubbling on the both wings. So today I called my vw dealers which is Edwin may in colraine they told me I had to have owned the car for a year and would not do anything. Bloody joke I thought I emailed vw uk to see wat they say. Any advice welcome paint is  original on both wings and car has been looked after. Is the  warranty not with the car and not the owner.

[Shamm]

Warranty is with the car mate iv having problems sorting mine out too they give any excuse

[AJP]

Sounds like nonsense. You'll either get a dealer that plays ball or a dealer that plays games.

Maybe try a different dealer if there are any others nearby.

[JamieKirk95]

Mugging you off there mate, I bought my car in June and took it in a couple of weeks later, its been a long wait but it got approved on tuesday, I took it in today and got a polo in exchange for the week they have it until next Thursday for two new front wings.

[Shamm]

@JamieKirk95 lucky you mate i think i also need to try another branch but i dont which one in london that will sort it

[JamieKirk95]

I think it really depends who you see on the day too because one can be useless and want nothing to do with it, you could go to the same dealership another day and have a completely different story. I went straight to the bodyshop manager with the technical bulletin so he knew that I knew what I was on about, to be fair to him he's done a good job of sorting it out!

[Sandman]

Print off a copy of the technical bulletin on the issue take it with you.  They don't have a leg to stand on.

Unfortunately my rust is on the rear wings (where it meets the bumper) and the is no bulletin for that issue.

[dave mc]

Thanks were can I get the technical bulletin cam u get me a link to it? I really want to thank all the ones that have told be the dealers are just fobbing me off.

[shoaybmakda]

My wings sills and boot lid were all covered under warranty for free - as others have said - try a different dealer

[pudding]

It helps a LOT going to a dealer where they know your face.  Luckily the 2 dealers I use are sick of the sight of me 

Another piece of advice I can offer is don't go in there with a bullish "I know my rights" attitude off the bat.  Give them a chance with the softly softly approach first, you've just bought the car you've always wanted, you're gutted the wings are rusting, what can they do for you..... that kind of peace keeping bum licking shat.  From talking to friends I have at dealers, warranty claims are an absolute paper chain and bureaucracy nightmare for franchises.  VW HQ are difficult to deal with for them, let alone us.  So will naturally try and shy away from it initially.  Go there on a Friday as well because moods are generally better because of the impending weekend.

Not making excuses for them, but a little bit of friendliness goes a long way.  If they fail to deliver, THEN you can unleash your wrath 

I was extremely fortunate in that mine only needed one wing and they did it within 2 days of my complaint and to an amazing standard.  You would never know it had a new wing, not even under street lights at night.

[majillionaire]

http://www.stuartdalby.co.uk/vwgolfmk5/rust_wing/2009Nov9CorrosionToGolkMk5FrontWing.pdf

Load of sh*te that you have to own the car a year. Agnews Belfast covered mine 100%, 2 months after I bought it last year.

[Shamm]

Who has the technical bulletin ?

[JamieKirk95]

http://www.stuartdalby.co.uk/vwgolfmk5/rust_wing/2009Nov9CorrosionToGolkMk5FrontWing.pdf

[Shamm]

Might sound like a dumb question  but dobi show that to vw lol

[JamieKirk95]

It helps a LOT going to a dealer where they know your face.  Luckily the 2 dealers I use are sick of the sight of me 

Another piece of advice I can offer is don't go in there with a bullish "I know my rights" attitude off the bat.  Give them a chance with the softly softly approach first, you've just bought the car you've always wanted, you're gutted the wings are rusting, what can they do for you..... that kind of peace keeping bum licking shat.  From talking to friends I have at dealers, warranty claims are an absolute paper chain and bureaucracy nightmare for franchises.  VW HQ are difficult to deal with for them, let alone us.  So will naturally try and shy away from it initially.  Go there on a Friday as well because moods are generally better because of the impending weekend.

Not making excuses for them, but a little bit of friendliness goes a long way.  If they fail to deliver, THEN you can unleash your wrath 

I was extremely fortunate in that mine only needed one wing and they did it within 2 days of my complaint and to an amazing standard.  You would never know it had a new wing, not even under street lights at night.

This