So they replaced both the EGR-N18 and Potentiometer-G212(not sure if they come together or not)...but have they looked at the withdrawal tube, pn:03C131521T, to inspect whether or not it is stuck closed?
The code states under...Possible Causes
Exhaust Gas Recirculation (EGR) Flow restricted/clogged
Exhaust Gas Recirculation (EGR) Valve stuck closed/leaking/faulty
Wiring and/or Connector(s) from/to Exhaust Gas Recirculation (EGR) Valve faulty
Exhaust Gas Recirculation (EGR) System faulty
...and if your tube is similar to our 2.0t FSI, it has a simple valve inside that can/does get stuck. Mine was replaced twice...not because stuck, but for an open campaign when brought in for repairs.
The EGR is on page 9 here:
http://www.volkspage.net/technik/ssp/ssp/SSP_296_d1.pdf