Quick background. My contact was due to expire Aug 2017, I called around march / April to downgrade as we were paying over £100 per month and used none of the features apart from internet.
I downgraded package and was told if I want to cancel at any point I'd need to give 30 days notice. There was no mention if I downgrade I'd be tied into another 12 month contract..
Called virgin a few months ago with the intention of leaving to go to sky and was told I'm tied into another 12 month contract. I mentioned I spoke to someone else who changed the package and there was no mention of this. Asked to speak to a manager and was told I'd get a call back. No call
Call back again around a week later and ask to speak to manager again, was told I'd get a call back. Also asked to hear a recording of the phone call of which I downgraded. Told I'd get one within 40 days. Surprise heard nothing back and no recording. This has been over 2 moths since since this call.
Called back Friday passed and explained this to another virgin employee to be told
I'd get a call back, again no call back. Now I'm considering cancelling my direct deb with my bank and switching to sky. Any ideas if i can get debt collecters coming to my address?