All Things Mk7 R and GTI > Mk7 General Area

Rattles from rear of car

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flashp:
I had one or two really persistent rattles that at first were hard to find, eventually I tracked them down to the door catches. 3 of the door catches now have a few turns of insulating tape wrapped around them and it's as quiet as a church in there now  :love:
It's into the dealers to see what they can do with it next week, in the meantime they look like this:

mkmg76:
Amazing in this day and age that they cant get stuff like this right.

flashp:
I tell you what worse is the standard of service from the main dealers who try and fix these things.

This is what happened today:

With very limited time I turn up, she can’t find a record of the booking (the service manager noted the loan car for today’s date but didn’t add the appointment booking date). Before she’s determined that there is actually a booking she presents me with a service technician saying ‘this is so&so, he’s going to come out with you’. ‘No he’s not I say, ‘I haven’t got time for that. I’ve been through all of this with your service manager, I’ve found the problem and taped up the door catches’. She goes to see the service manager, nearly 5 mins later she’s back with a really crappy attitude so I end tearing the paperwork up she asked me to fill in, throwing it across her desk and telling her I’ll come back when she has a better attitude calling them idiots as I left.

The service manager never told me I’d need to go for a drive with a technician so I couldn't plan for this as. He’s been torn off a strip as well now, not that I think he gives a sh*t. He said he’ll also talk to the woman that tried to book me in about her attitude.

I really really really miss JKM. Unfortunately I'm not allowed to have a lease car serviced there.

So this'll be the first and last VW I lease. F**kwits.

mkmg76:
Had my GTD in for warranty replacement of a top mount, strangely similar experience to yours.

Got there on my lunch break as arranged, no sign of my original booking, had to suggest they look it up a different way, eventually found it, no loan car ready, gave me a brand new passat which was filthy, full of rubbish, empty water bottles and no diesel in the tank. Staff had obviously been using it. Had to stop the mechanic from getting into my car with no seat cover. What should have been a 10 minute in/out was 40 mins of nonsense and an unprofessional farce. Absolutely disgraceful.

Tore them to shreds when i picked my car up and on their feedback online survey and was contacted by them to offer an apology etc. They asked if I could come in for a chat, refused and told them I'd never be back. Got the VW Ireland feedback email a few days later and destroyed the dealer on that too. Haven't heard back from VWI.

Not really a surprise.

flashp:
I'm going to keep the strikers taped up and enjoying a quieter life by never visiting them again.

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