All Things Mk7 R and GTI > Mk7 General Area
Rattles from rear of car
flashp:
--- Quote from: mkmg76 on October 24, 2017, 04:04:32 pm ---Had my GTD in for warranty replacement of a top mount, strangely similar experience to yours.
Got there on my lunch break as arranged, no sign of my original booking, had to suggest they look it up a different way, eventually found it, no loan car ready, gave me a brand new passat which was filthy, full of rubbish, empty water bottles and no diesel in the tank. Staff had obviously been using it. Had to stop the mechanic from getting into it with no seat cover. What should have been a 10 minute in/out was 40 mins of nonsense and an unprofessional farce. Absolutely disgraceful.
Tore them to shreds when i picked my car up and on their feedback online survey and was contacted by them to offer an apology etc. They asked if I could come in for a chat, refused and told them I'd never be back. Got the VW Ireland feedback email a few days later and destroyed the dealer on that too. Haven't heard back from VWI.
Not really a surprise.
--- End quote ---
Bad show isn't it.
VW are not enjoying good press these days are they.
mkmg76:
--- Quote from: flashp on October 24, 2017, 04:16:58 pm ---
--- Quote from: mkmg76 on October 24, 2017, 04:04:32 pm ---Had my GTD in for warranty replacement of a top mount, strangely similar experience to yours.
Got there on my lunch break as arranged, no sign of my original booking, had to suggest they look it up a different way, eventually found it, no loan car ready, gave me a brand new passat which was filthy, full of rubbish, empty water bottles and no diesel in the tank. Staff had obviously been using it. Had to stop the mechanic from getting into it with no seat cover. What should have been a 10 minute in/out was 40 mins of nonsense and an unprofessional farce. Absolutely disgraceful.
Tore them to shreds when i picked my car up and on their feedback online survey and was contacted by them to offer an apology etc. They asked if I could come in for a chat, refused and told them I'd never be back. Got the VW Ireland feedback email a few days later and destroyed the dealer on that too. Haven't heard back from VWI.
Not really a surprise.
--- End quote ---
Bad show isn't it.
VW are not enjoying good press these days are they.
--- End quote ---
Very bad.
It's disheartening when the people selling/servicing the cars you have such an interest in don't share your enthusiasm for the brand and it's image.
pudding:
A 2015 GTD I have regular use of doesn't have this rattle problem. There's either something missing from the door latch, or the striker loop needs tweaking a bit. MK2s and MK3s had a bit of heat shrunk plastic on the striker pin (like your tape) from the factory :grin:
The brand and image aren't there anymore unfortunately. It's all about volume sales and profit margins now. Even if a dealer does show a bit of interest and customer service, it all feels a bit contrived.
I remember in Ipswich VW years and years ago, seeing a pair of brand new Corrado Storms in the showroom. A mystic blue manual with black leather, and a Classic green auto with cream leather. The sales boys and the parts guys were like excited kids around them. You just don't see that enthusiasm anymore.
FWIW, my local dealer (Inchcape Colchester) are very good and not your usual apathetic dealership.
Not surprised you miss JKM. They are few and far between. They did an epic job of my mate's Corrado VR6 Turbo back in the day. JKM don't know how to do a crap job.
mkmg76:
--- Quote from: Pudding on October 26, 2017, 04:21:45 pm ---The brand and image aren't there anymore unfortunately. It's all about volume sales and profit margins now. Even if a dealer does show a bit of interest and customer service, it all feels a bit contrived.
--- End quote ---
Agreed. :happy2:
Bodyboarder81:
In other news ..... just had my ( your-flashp) car at Jkm ... as always a top service and a pleasure to deal with :ashamed:
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