RTech - Disappointed that my enquiry was not answered

[Gtcpaul1971]

Sent an enquiry via RTech website but never heard anything back. Are they busy at the moment that they dont have time to check their website emails? Cheers

[rich83]

When did you email them?

[Gtcpaul1971]

A week ago or more i think

[rich83]

Give them a call.

[Gtcpaul1971]

I would call them again but I am at work early till late. I did ring and no answer.

[acko2204]

I had this & started to think what’s going off, checked my trash or spam e-mails & r-tech had sent me numerous e-mails.
Maybe same issue?!

[Gtcpaul1971]

Nop. Checked, nothing back. 👍

[pudding]

Mr Gower regularly frequents the TFSI Tuning group on Facebook, so it might be worth joining up and getting his attention that way, if emails and phone calls don't work.

[Pesky jones]

Yeah no offence to their customer service guy, but they're so busy I think they sometimes struggle to manage with the volume of work. It really is a case of keep trying over and over. Ive rang four or five times during the day before getting through to them. They have recently moved to a larger premise, and have taken on extra staff, so things are improving. But until then, keep ringing/emailing etc. Its worth it

[Shoduchi]

Mr Gower regularly frequents the TFSI Tuning group on Facebook, so it might be worth joining up and getting his attention that way, if emails and phone calls don't work.

Ben Garland is also on TFSI Tuning Facebook page. I think he deals with bookings.

[Gtcpaul1971]

Thanks will do. 👍
One of my questions was "is it safe to remap a car with 114k miles on it?

[Dan_FR]

Thats the type of question to be answered on the forum or on the TFSI Tuning Facebook group. Provided the engine has been looked after and is in good health, it should be absolutely fine

[pudding]

Yep.  Mine was just recently stage 2+ flashed at 118K miles.  It's not the mileage that's important, but the physical condition and making sure all the sensors and ancillaries are healthy, and obviously the turbo.

If in doubt, run a compression test before spending money on a map, and get it fault coded first to ensure the engine stands the best chance of making good numbers on the day, but R-Tech will point out any issues if there are any, but obviously you don't want to travel all that way and then go home again with no map because of a split diverter valve etc.

[Gtcpaul1971]

Yep.  Mine was just recently stage 2+ flashed at 118K miles.  It's not the mileage that's important, but the physical condition and making sure all the sensors and ancillaries are healthy, and obviously the turbo.

If in doubt, run a compression test before spending money on a map, and get it fault coded first to ensure the engine stands the best chance of making good numbers on the day, but R-Tech will point out any issues if there are any, but obviously you don't want to travel all that way and then go home again with no map because of a split diverter valve etc.

Hoping it should be ok. Its just had new dv,  pvc, turbo pipe and cam follower. Bought a new pipercross air filter in readiness, plus a good oil change!  Although not sure the clutch will hold up as it is a bit ropey. Would like to take it over first for a health check ?