What an experience I had when I had the Passat in at a local specialist to investigate why the fans were not working.
I ended up explaining to them how it all worked.
The car only got too hot after sitting in traffic for a LONG time, this is what confused the garage but I knew 100% that they were not working after getting stuck in the gridlocked town center, the gauge crept over 90 so I parked up and let it rest.
The thing that tells the fans to come on is built into the fan itself and is not a serviceable item, the fan must be replaced to fix it. In my case both fans needed doing as one had been running too much because the main one had failed.
When I collected the car the M60 on the way home was nose to tail so if I had listened to them I would have been stranded.