Ordering parts from VW dealer

[mcblfc88]

Guys, I’m trying to get a cam follower and DV from VW.

I’ve sent them the part numbers as confirmed on R-tech’s website and they are saying that the DV Rev G is “not compatible with the turbo on my car?

And saying cam follower Rev R also won’t fit my car.

It’s an 07 plate GTI, seemingly plenty of people have fitted these latest revision let’s so what do I do? Is it just try another dealer or what?

[shail]

Just buy them if you are confident that you have right part number.  They are not going to stop you buying them.  I had same issue when buying a part from Audi for my Golf.  Told them I knew my car wasn't an Audi, paid them, and went on my way.

[rich83]

Ignore them :-)

[mcblfc88]

He wouldn't have it, said the parts need to be ordered against a chassis number and the system says the parts I want don't fit.... I despair.

Luckily i've spoken to the guy at the VW indy the car is going into friday (ex VW master tech), and he's said either order them off awesome GTI or he will get them through TPS

[Dave Y]

Have you tried RPS online?

[rich83]

He wouldn't have it, said the parts need to be ordered against a chassis number and the system says the parts I want don't fit.... I despair.

Luckily i've spoken to the guy at the VW indy the car is going into friday (ex VW master tech), and he's said either order them off awesome GTI or he will get them through TPS

??

Just give them the correct part number and give them your money. They cannot NOT supply you a part because its "wrong" for your car

[Wadgti]

I ordered both from VW last month.

Cam follower was fine, but they asked for the part no of the existing DV and there was more than one listed. I went for the diaphram one.

I have an axx and can list the part no's I got if you need. I have fitted mines with no issues.

[RobC]

He wouldn't have it, said the parts need to be ordered against a chassis number and the system says the parts I want don't fit.... I despair.

Luckily i've spoken to the guy at the VW indy the car is going into friday (ex VW master tech), and he's said either order them off awesome GTI or he will get them through TPS

??

Just give them the correct part number and give them your money. They cannot NOT supply you a part because its "wrong" for your car

This!

[mcblfc88]

Have you tried RPS online?

Messaged them a couple of weeks ago for service items, didn’t get a reply

[mcblfc88]

I’ll be getting them through TPS and won’t bother with the dealer again, never realised it would be so hard to give my money to VW

[Dave Y]

I found it easier to get an answer by ringing them.

[muff1991]

My mate who works for Audi is always trying to tell me that the Rev G is the wrong DV for my car... even though I’ve explained the difference between the G and D. But as his system shows D being the latest and not G he still insists it’s actually the wrong DV for my turbo (K03) my words were... “just get me a G please” and so he did!

I know your pain on that one.. if you want the diaphragm design get the G and forget what they got to say! We know the difference and there’s a reason why we want the G


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[pudding]

He wouldn't have it, said the parts need to be ordered against a chassis number and the system says the parts I want don't fit.... I despair.

Luckily i've spoken to the guy at the VW indy the car is going into friday (ex VW master tech), and he's said either order them off awesome GTI or he will get them through TPS

??

Just give them the correct part number and give them your money. They cannot NOT supply you a part because its "wrong" for your car

No, but they can refuse to take it back if it IS wrong 

Sounds like this parts guy is a jobsworth berk, but in his defence, parts people are taught to only sell what it says on the screen.  Some dealers will humour you and order what you want, and some will do everything by the book.

Sounds like the OP was trying to do this via email by 'Sending the part numbers over'.   That will never work.  Dealers are always best dealt with in person, but people seem to have a phobia of going into them these days.