Okay washer came back from karcher today
i was please for a quick turnaround.
That is until I opened the box. What was in the box appeared to be my washer unit (
presumably fixed but not been able to test it yet) then the rest of the accessorys (
that karcher said i MUST send back also) were just thown in the box minus all the original factory packing that i sent it all back in. I thought to myself WTF is this crap. Then i started emptying the box to find that none of the accessorys were the three week old brand new stuff i sent them back, but some skanky ancient ones that had been quite obviously well used, worn and filthy.
Phoned their customer services and spoke to a guy - Explained the issue and my displeasure in a very polite way. He said he would escalate to his manager and ask her to call me. May be tonight or in the morning. No call tonight so they have till 10 AM in the morning till i will be calling them back.
Well and truly pee'd off with karcher customer service not happy at all.
Wish i had just ignored them and kept all my accessorys.