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'Braking News'
EBC Brakes UK:
We are here to assist users with any specific EBC queries or product issue they may have, no sales or advertising, just offering assistance.
Andy:
Welcome to the forum and thank you for joining
Carpy25:
Why when you had issues with the bonding between the friction surface and the backing plates giving way this happened to two sets of my green stuff pads one rear Corrado that just came loose and didn’t drop out on the road and one on the front of my Audi A3 that fell out on the road and almost caused me bad accident, you refused to answer emails , recall effected pads or even acknowledge the was a problem
I used your Greenstuff pads for 10 years+ recommended to friends and didn’t even get a reply from your customer service department twice ! yes this was a few years ago but would you like to reply now as you haven’t as yet
Rob
EBC Brakes UK:
--- Quote from: Carpy25 on February 01, 2021, 07:31:48 pm ---Why when you had issues with the bonding between the friction surface and the backing plates giving way this happened to two sets of my green stuff pads one rear Corrado that just came loose and didn’t drop out on the road and one on the front of my Audi A3 that fell out on the road and almost caused me bad accident, you refused to answer emails , recall effected pads or even acknowledge the was a problem
I used your Greenstuff pads for 10 years+ recommended to friends and didn’t even get a reply from your customer service department twice ! yes this was a few years ago but would you like to reply now as you haven’t as yet
Rob
--- End quote ---
Hi Rob,
Thanks for your message and for providing feedback with regards to the past issues you encountered. I can only apologise for the fact that you had no response at the time of your issue but with that being a few years back (before my time) and with products and management having moved on, would you be prepared to try our new products if I arranged something for you?
colesey:
@EBC Brakes UK - are you able to share your thoughts with us on whether there is a need / much benefit to upgrade rear pads after the front ones have been upgraded? Also would they need the same model type eg Yellow front but maybe green at rear.
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