generalising, saying its better to phone rather than email is hypocritical business practice advice when you accept orders online via an internet based shop mr wolf
if somethings in stock then it should be, simple, else it shouldnt be advertised as so. ive bounced clients off the walls for less in my time trading and ended up moving to the competition for better results. Time can be money and often is. I have deadlines to hit daily as a graphic designer, if i couldnt achieve what i state when i state it then the knock on effect can be costly for the client and i lose them, and any chance of repeat business or referrals.
when goods are involved reputations take ages to build, but lost faster with posts like this one, he has every right to his opinion and quite rightly so as i would 100% feel the same, you cant slate him for it
in relation to AP personally though, i have ordered and always been satisfied 100% with them and would happily do so again, that said ive always called them to order and never used the website
all this said, ranting is fine... seriously, its good to get all perspectives, however only maybe when all attempts at communication have failed and no explaination or resolution gained
there could be a serious reason they have failed to meet the order, how bad would you feel if that was the case?
after my recent ill episode i was lucky my client base know and trust me and so sat and waited for me without complaint, but i also had a contingency plan in place should the need for me to leave the helm ever happen
but it is bad form though AP
