F Cross & Son Grimsby vs JCT600 VW Hull

[LouCyffer]

The service guys have been extremely helpful despite not selling me a car. Their attention to detail in warranty work, servicing, and customer care have been impressive. They will advise me if work I've asked to be carried out doesn't, in their view, require it, and always lend me a car at no cost. I always get the same tech when my car goes in, and he discusses the work when I collect. So, to Lucy and Katie on service reception, and James D in the workshop  

Spot on.

EDIT 17/08/10 Sadly these guys have blown it by being very difficult over the replacement of my Monza 2's under warranty due to white worm. See: http://www.mk5golfgti.co.uk/forum/index.php/topic,17699.msg257435.html#msg257435

So, JCT, thanks to an unhelpful warranty manager, you've lost my present & future custom. Short sighted, and dumb. And a letter to the dealer principal simply went unanswered. So much for customer care.

So from now on, I'll be taking the GTI to F Cross & Sons Grimsby who had no problem replacing all 4, despite JCT refusing to change 2 of them.

[gtlee]

Shame my dealer is the opposite end to that, they wasted half a day just to the oil service, year 2 they spent 5 days to service and replace headlining which they fitted alright but left dirt marks everywhere but the worse thing was the sun visor light was always on.
I fixed that myself couldn't trust them to change a light bulb.

Name and shame?

[Lean]

Shame my dealer is the opposite end to that, they wasted half a day just to the oil service, year 2 they spent 5 days to service and replace headlining which they fitted alright but left dirt marks everywhere but the worse thing was the sun visor light was always on.
I fixed that myself couldn't trust them to change a light bulb.

Name and shame?

Definitely name and shame, everyone is entitled to their opinion

[LouCyffer]

Update:

After my door lock developed an intermittent fault (see http://www.mk5golfgti.co.uk/forum/index.php/topic,31476.msg390947.html#msg390947 ) I booked my car into F Cross. They suggested they have the car for 2 days in case any parts were to be ordered once they'd seen it. They also arranged a new 5 door Golf '11 plate (as I have a child seat in the back) as a loaner. Nice touch.

Best of all, they had speculatively ordered a new lock when I booked it in as they know I have VCDS & could give them the fault codes. So they only needed my car for the day.

Plus they covered the work on my extended VW warranty.

Top marks again to a good old fashioned family-run business with good old fashioned values.