All Things Mk5 > Members Rides
My .:R32 fly in this Gti ointment
Greeners:
I too have been watching this with interest as I have some 'bits' on order with these people and it has now been a while and I'm starting to worry! :confused:
Not good customer service AT ALL!! :angry015:
VC:
--- Quote from: Greenouse on March 23, 2009, 04:06:00 pm ---I too have been watching this with interest as I have some 'bits' on order with these people and it has now been a while and I'm starting to worry! :confused:
Not good customer service AT ALL!! :angry015:
--- End quote ---
i would contact them to see where your parts are, please feel free to mention that after reading a thread on a forum you now have cause for concern etc
if you've been waiting without information then dont expect 100% to see what you've ordered if current indications of their customer handling are anything to go by.
some may turn up as refunds on your statement and not in a box but only after you've waited long enough :chicken:
all may be good though, fingers x'd for me but i would certainly check your status with them
Greeners:
--- Quote from: Very Cherry on March 23, 2009, 04:10:23 pm ---
--- Quote from: Greenouse on March 23, 2009, 04:06:00 pm ---I too have been watching this with interest as I have some 'bits' on order with these people and it has now been a while and I'm starting to worry! :confused:
Not good customer service AT ALL!! :angry015:
--- End quote ---
i would contact them to see where your parts are, please feel free to mention that after reading a thread on a forum you now have cause for concern etc
if you've been waiting without information then dont expect 100% to see what you've ordered if current indications of their customer handling are anything to go by.
some may turn up as refunds on your statement and not in a box but only after you've waited long enough :chicken:
all may be good though, fingers x'd for me but i would certainly check your status with them
--- End quote ---
Don't know that I should contact them, they may cancel my order! :rolleye:
I've had stuff from there before and waited a while, but this concerns me. It's almost as though they are selling things they don't have in stock?? :chicken:
VC:
--- Quote from: Greenouse on March 23, 2009, 05:08:17 pm ---
--- Quote from: Very Cherry on March 23, 2009, 04:10:23 pm ---
--- Quote from: Greenouse on March 23, 2009, 04:06:00 pm ---I too have been watching this with interest as I have some 'bits' on order with these people and it has now been a while and I'm starting to worry! :confused:
Not good customer service AT ALL!! :angry015:
--- End quote ---
i would contact them to see where your parts are, please feel free to mention that after reading a thread on a forum you now have cause for concern etc
if you've been waiting without information then dont expect 100% to see what you've ordered if current indications of their customer handling are anything to go by.
some may turn up as refunds on your statement and not in a box but only after you've waited long enough :chicken:
all may be good though, fingers x'd for me but i would certainly check your status with them
--- End quote ---
Don't know that I should contact them, they may cancel my order! :rolleye:
I've had stuff from there before and waited a while, but this concerns me. It's almost as though they are selling things they don't have in stock?? :chicken:
--- End quote ---
i think it's exactly that. i don't mind waiting as long as i know, but no contact.
i understand with recession etc that keeping stock can be risky but if were talking months to get parts then customers should be aware imho
fyi
considering my concerns with them has been about a lack of communication, i still havent heard back from them today! considering my latest ^^^ mail to them that surprises me a great deal
RedRobin:
....
Earlier in this thread (afew days ago) I Google'd their name and came across several almost identical complaints on other car forums and virtually the same letters/emails from Katja were posted!
There was even one topic warning not to use them.
I've no experience of them myself.
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