Why is ebay and paypal so much hassle??? Advice needed also

[Ifti]

I'm a TopRated Powerseller on eBay, and yes, everything is in the buyers favour now. They can buy something, complain about anything, get a refund easily, and then ruin your reputation at the end of it all. Disputes will end in the buyers favour most of the time, and as a seller you can't do anything except leave them good feedback - so cant even warn other sellers!

All you can really do is ask for the item to be returned. Once it is returned inspect it very carefully, it needs to be EXACTLY as you sent it, otherwise you need to inform PayPal. Once you are happy with it, you can issue the refund.

I usually place a section in my selling policies, which are on every auction listing, to state that I refund the cost of the item only, not the P&P. However, most of the time i have to refund that as well as the cost of the item. Sometimes you need to even cover the cost of their postage for returning the item as well, to ensure they don't leave you a negative! Before buyers didn't leave a neg since they knew they could just get one back. Now, nothing is stopping them from ruining your online reputation.   

[h4rdy]

I knew of a lad that worked for royal mail for a while, the stories he told were scary.

The very same lad used to openly admit that many parcels were opened to see if they were of value they would purposely damage the packaging accross the address and claim they cant find the correct address due to the damage and it went into a holding area before being incinerated.

I didnt believe his stories until he came to my unit with a car boot full of stuff, still in its packaging with addresses on them. He was opening each parcel and then trying to sell the contents to me! He was swiftly sent on his way and i havnt seen him since, i was told that he no longer works for royal mail but the picture he painted was one that it was commonplace for rogue members of staff to open parcels for their own personal gain, he also mentioned that this is a lot more difficult witn 1st calss signed for or special delivery.

I send all items by courier these days.   

I have never seen anything like this neither do I know of this ever happening.

That is disgraceful but again in my opinion it is not a true reflection.

The Police should have been called instantly and a lengthy custodial would have been handed down.

If you send it Recorded (which I always charge for on eBay) or Special you are insured.

If his colleagues had found out about it too I suspect a custodial sentence of their own would have been handed down!

Anybody know of this happening call the Police as they are criminals preying on trust!

J

[RedRobin]

^^^^
As with everything: eBay, Royal Mail, etc etc, it's the bad few who spoil it for the good guys. 

[h4rdy]

^^^^
As with everything: eBay, Royal Mail, etc etc, it's the bad few who spoil it for the good guys. 

What I was trying to say.

Back on topic I hope this never happens to me but I never sell anything to expensive but if I do its collection or delivery local.

I have been ripped off on a forum though, not this one, and there is NO comeback.

But that's another story.

[Gene Hunt]

........same here. BUT again not from here.