Costco damaged my alloys.

[Janner_Sy]

that is very good info there.  id be willing to bet they would pay out for this

[gtlee]

Thats some letter, that even scared me abit.

Any chance you're a solicitor?

[markc]

Hi,

I have just ran this by the wife (solicitor).  Good letter TT, but modify it slightly:

The expectation of a reply within 7 days is a little unreasonable, this being your first letter to Costco regarding the issue.  Change it to 14 days. 

Also, you could should attach your photo evidence of the damage, the initial invoice, and details of the cost of repair/replacement.  This may prevent there being any delay whilst correspondence is exchanged between yourself and Costco.  (As you have already sent the evidence of damage )

Good luck,
Mark

[Ifti]

Excellent letter!! 

[gtlee]

TT and Markc,

What can I say but a huge thank you for your letter (TT) and (Markc & Solicitor wife) for the valueble input to my damage alloy wheel caused by Costco.

It has definately made it easier for me to proceed in the right path hopefully the right result too.

 

[Greeners]

Good stuff fella's! 

[Hedge]

Good luck mate.

Funny that my local Costco took one look at me and didn't dick me around. Don't really see it myself. 

[gtlee]

Good luck mate.

Funny that my local Costco took one look at me and didn't dick me around. Don't really see it myself. 

Fancy going with me on my next visit? 

[edd666999]

I can see the court case now:

"and how did this tyre leaver end up inside the costco's managers rear end"

"well i didn't cause that damage, it was like that before we turned up"

[Teutonic_Tamer]

Thats some letter, that even scared me abit.

LOL - it's meant to scare the recepient!

Any chance you're a solicitor?

Nope - but I have 'contacts'.

[Teutonic_Tamer]

Hi,

I have just ran this by the wife (solicitor).  Good letter TT, but modify it slightly:

The expectation of a reply within 7 days is a little unreasonable, this being your first letter to Costco regarding the issue.  Change it to 14 days. 

Actually, if you re-read the thread - this letter is NOT the first contact.  The OP has already complained to the branch manager - so Costco are already 'on notice' of said dispute.    So 7 days is perfectly reasonable.  But I also mentioned at the foot of my post to still allow 14 days as common courtesy. 

Also, you could should attach your photo evidence of the damage, the initial invoice, and details of the cost of repair/replacement.  This may prevent there being any delay whilst correspondence is exchanged between yourself and Costco.  (As you have already sent the evidence of damage )

Costco branch manager has already been presented with the physical evidence - so whilst photos may be useful, there is no real need.  Also, with some photos, the damage may not acutally show up as good as in the flesh - so by sending photos - you may actually diminish your right of claim.

Keep as much evidence close to your chest - IF the quality of the evidence diminishes the fact.

[Teutonic_Tamer]

TT and Markc,

What can I say but a huge thank you for your letter (TT) and (Markc & Solicitor wife) for the valueble input to my damage alloy wheel caused by Costco.

It has definately made it easier for me to proceed in the right path hopefully the right result too.

 

Keep us updated.

[markc]

TT, I said first letter, not contact.  7 days IS unreasonable, (from a solicitor), due to a staff being on leave, general office issues etc.  If he doent want to send the evidence straight away it will just delay the process, .......but that is up to him. 

Anyhow, I said good letter to you ? and offered some more help to the lad via a good source.  Nowt wrong with that !