i can appreciate how it is the software that does the work. totally correct. however, customer service and aftersale care are vitally important to me. I work (fairly) hard for my money, if i go somewhere and the customer care is below par, i wouldn't feel right handing over my money to those very people. i'm not saying i rely entirely on sales care, as if a polite person tried to sell me a poor map i wouldn't have that either. there's a balance. manners and understanding cost nothing.