Author Topic: * VW - RUST & WARRANTY * RESULT!!!! (Read 206980 times)

stealthwolf · « **Reply #105 on:** May 11, 2011, 09:26:41 pm »

Nice one! Good to hear you sorted it out.

Boothy · « **Reply #106 on:** May 11, 2011, 09:42:07 pm »

Cheers bud.

nads1_uk · « **Reply #107 on:** May 13, 2011, 12:25:23 pm »

Quote from: nads1_uk on May 05, 2011, 02:11:56 pm

Just took mine to VW Newcastle on Scotswood Rd. The Warranty Manager was spot on. I pointed out the 'rust' on both front wheel arches. I said it was the first Gti he'd had back the ones he'd seen were all diesels. Apparantely VW don't actually see it as 'rust' it's down to the inner wheel arch liner as previous people have said on here rubbing the paint away and it would only be covered from a warranty point of view within 3 years of date of registration. However VW do sometimes repair things like this via a goodwill gesture so would put my claim in. This I think is where people with FVWSH get an advantage - which lucky for me I'm one of. I had a good chat to him and I put my point of view across that I should get a goodwill gesture of 100% to pay for the damage as my arches had just started to bubble, my car had FVWSH and only covered 46K hence if the rubbing is the cause it's happened over a relatively short distance. He also said I should hear something by the end of next week. I keep everyone posted.

@DOVEJON did your motor have FVWSH? How much did you have to contribute if you don't mind me asking?

Andy

Just to update everyone. Got a call from the warranty manager today and the work is going to get done free of charge!!

It's only been just over a week from start to finish - One point to note the Warranty Mgr at VW Newcastle, Lee, was a top bloke very friendly and helpful. Cannot praise him enough

If I ever have a problem again that's where I'll be taking it. They have restored my faith back in VW products.

All in all one very happy bunny

Andy

Yorkishire · « **Reply #108 on:** May 13, 2011, 08:36:27 pm »

I took my Mk 5 to the VW dealers in Harrogate, Sytner, on 26th April, and still haven't had a reposne. I called the dealer on 10th May and yesterday 12th both times being told 'someone' would get back to me. I called today and spoke to a lady in the body shop who told me my form and photos hadn't been sent off to VW and it would be another week. I've sent a complaint to the manager Chris Otter and see what I get back.

VW Huddesfiled are the same group (Sytner) so I'm hoping for some good news like Boothy....I'll let you know

sandancer · « **Reply #109 on:** May 14, 2011, 08:32:05 am »

That's terrible service, when I took mine to Pullman VW, I had a reply within 3 days. I've just been back yesterday for some more photos to be taken and I they'll get back to me by Wednesday.
I would take your concerns straight to VW Milton Keynes (the managing director is Chris Craft I would get straight onto him - it worked for me !)

M44NTU-3.2 · « **Reply #110 on:** May 14, 2011, 05:40:44 pm »

just read the last few posts and can say that huddersfield vw are really really good, had my mech unit changed under warranty no probs, had a leak on the rear diff sorted no probs, good bunch of people down at huddersfield vw

Yorkishire · « **Reply #111 on:** May 17, 2011, 05:57:35 pm »

I got an email from Chris Otter usual thing, 'sorry about the poor service etc and he will look into it', that was first thing yesterday morning. This morning I had a call to say that VW had agreed to do my wheel arches under warrenty and have booked the car in for 31 May. I'll let you know the results.

Yorkishire · « **Reply #112 on:** June 08, 2011, 12:18:32 pm »

Well a week after getting my car wings sorted I have to say that they have done a great job, service was (in the end)top notch and it never cost mje a penny.

Boothy · « **Reply #113 on:** June 08, 2011, 02:43:30 pm »

Quote from: Yorkishire on June 08, 2011, 12:18:32 pm

Well a week after getting my car wings sorted I have to say that they have done a great job, service was (in the end)top notch and it never cost mje a penny.

Good stuff. Hoping mine looks ok when it comes back next week too.

higher1 · « **Reply #114 on:** September 21, 2011, 09:21:08 pm »

Another update ... so only just heard back about my warranty claim last news was in may!!!! and they have agreed to cover the warranty after i have my car serviced so its going in friday for a service and fingers crossed the bodywork the week after !!

Boothy · « **Reply #115 on:** September 21, 2011, 10:57:46 pm »

Quote from: higher1 on September 21, 2011, 09:21:08 pm

Another update ... so only just heard back about my warranty claim last news was in may!!!! and they have agreed to cover the warranty after i have my car serviced so its going in friday for a service and fingers crossed the bodywork the week after !!

Good luck dude. Keep pushing if you don't get what you want!

ub7rm · « **Reply #116 on:** September 22, 2011, 08:11:37 am »

I noticed a golf (not a GTI) in my works car park yesterday and it has big orange blotches around the wheel arches - its a private plate but guess its one of the very early ones going by the rust. Don't let it go that far

Ciaran · « **Reply #117 on:** September 27, 2011, 08:24:10 pm »

Superb I have rust on one front wing, tailgate at the boot opening mechanism and on the sill in the door opening so visit to VW coming up

neil86 · « **Reply #118 on:** September 27, 2011, 10:13:09 pm »

Quote from: Ciaran on September 27, 2011, 08:24:10 pm

Superb I have rust on one front wing, tailgate at the boot opening mechanism and on the sill in the door opening so visit to VW coming up

The boot mechanism holds water, i noticed when removing the whole lot, and water poored into my boot i hadnt washed it for 3 days and no rain so it must settle there.

jedi-knight83 · « **Reply #119 on:** September 27, 2011, 10:26:07 pm »

I've got rust in exactly the same places. Both front arches and the boot lid under the badge. Need to visit VW this week to register my claim.

I had a similar thing with an audi S3 i'd bought privately and they did it straight away.

I havent read the whole thread yet... but is there some magic warranty extract that I can quote them that proves they have to fix it? Or is it a case that yo uhave to cross your fingers and hope to get a friendly dealer

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