@ jedi - try another dealer mate!
I have been to Mansfield VW today and dealt with Malcolm in the bodyshop. A sound chap who thought my car was quite bad so hopefully VW will honour it.
He said that VW have just changed the policy on front wings - whereas before if a car needed wings they would also allow blowing in down the doors, this is now not the case. They will only accept the claim for painting the wings solely - leaving you with mismatched doors. But was told I could pay a small fee to have the blowing in done.
I also could do with the bumper and bonnet ridding of chips, and also a scratch on the rear quarter and they were quite accomodating in that i could pay a little extra and have some other bits done.
I also have slight bubbling under the rear badge/boot release, on the drivers sill step, and around rear window.
Mansfield took photos of it all.
Will keep you all informed!