Hello All,
Just got my 55 plate Golf GTi back from Huddersfield VW today, having had both front wings stripped & refinished under warranty as they had blistered.
Initially, my claim for repair under warranty was rejected, unhappy with this decision, I subsequently contacted VW customer services to see if they could help.
Upon describing the situation with my car, purchase privately April 2010 but with FVWSH I was advised that my appeal would probably be rejected as I, personally, had not spent money with VW on the car as I had not generated any 'goodwill'.
However, I pointed out that whilst I haven't had the car serviced during my ownership (it hasn't been due), I have had other repair work done by VW (new condensor and repair to bonnet catch), therefore, in my opinion I had built up 'goodwill'. I'm not sure if it was this that did the trick, but....
A few days later I got the call to say the cost of repairs would be met 100%.
So, I'm happy with the car again, and I thought I should put up a post describing my experience that might help others.
Best regards,
Gary