****update on my rusty wing crisis*****
Well its gone from ridiculous to outrageous now......seriously!. After 1st initial visit to the local VW dealer on June 17th, (the "bodyshop manager" said today was earliest he could book me in for a technical report to replace both wings), 3 month fobbing off period is bad enough but what escalated at todays visit made my piss boil.
Originally he stated VW would only goodwill 50% cost for BOTH wings replaced, today he states it will be just 50% on passenger wing only due to VW changing their policy once again since June visit.
Now quite clearly this fella is stalling and blagging his way thru this already laughable dilemma and its become embarrassing for both of us. After a 10 minute inspection (without camera although promised) he presented me a scruffy hand written piece of paper with £560 circled on it....... then commenced a 20 mins back and forth conversation regarding how he couldnt remember saying it would be 50% off for 2 wings and im only entitled to 50% off 1 wing etc etc.
Now heres the crunchy bit;
-He states all VW dealership body/paint technicians must now compile relevant report at their dealership pc terminal and it will automatically generate the work codes minus any good faith discount % allowed at the touch of a button (he made it sound like i should be impressed by this).
-No permission to ask VW Milton Keynes for this "green light to go ahead" verification, no VW customer service are involved in this process, its a dealership decision.
-Age of the car IS now relevant in this process, he clearly states this as a fact, so the older the car the less % discount goodwill.
-We cannot haggle or barter or beg or borrow, if the computer says no then were stuck in the proverbial so to speak.
Ive requested proper written quotation proof of this £560 "estimate" to be sent to me within the week, I plan to contact VW customer services and try and get further discount off this amount and visit another not so local competitor VW dealership 15 miles away.
VW moving goalposts?. VW reluctant to assert themselves to make a customer happy?. VW cherry picking new car owners and fobbing off older loyal used car owners?.
My conclusion is this; quite clearly this fella/dealership/VW has no intention of treating my rusty wing problem with the highest of priorities and respect that we all hope for. Im afraid this is the final nail in the coffin for me......ive been fobbed off enough and will be offering my hard earned cash to the local BMW dealers 2 miles away next year happy2:
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