Author Topic: * VW - RUST & WARRANTY * RESULT!!!! (Read 208914 times)

ConeKiller · « **Reply #510 on:** June 11, 2014, 04:36:53 pm »

If anyone is having problems I recommend they try VW Sevenoaks if they are close enough.

100% without an issue for me, and this was a year or so ago, way before they started chainging their minds!

MKT · « **Reply #511 on:** June 12, 2014, 02:22:06 pm »

Quote from: SeaV on June 10, 2014, 06:57:52 pm

Quote from: MKT on May 07, 2014, 10:48:36 pm

That's a fantastic result. I'm hoping to get mine looked at this week or next. I hope I get some joy with mine. Out of interest which stealers did you go to?

I went to Barnards, Stowmarket - they get their bodywork done through Rackhams in Ipswich, picked it up today - looks good.

Nice one! Glad it's sorted. I'm getting mine sorted soon too. Just hope the stealers around my way are as helpful as yours!

Munzz · « **Reply #512 on:** June 12, 2014, 08:49:57 pm »

To keep the trend of success going, I'd like to add that VW are accepting my claim on my 06 GT TDI and are replacing both wings. They've advised it would take around a week but in the meantime they have kindly leant me a Polo R 14 plate with just over 1000 miles on the clock!

For anyone interested, all correspondence has gone through VW in Northampton and the work/inspection was undertaken at the bodyshop in Leicester.

Tejinder · « **Reply #513 on:** June 12, 2014, 09:26:25 pm »

If anyone can help

I have some rust in certain places, but my car has different wheels and is lowered (non of these caused the rust)

So my question is, how did VW react to those with mods, like lowering and different wheels etc when going for a claim

Any help is appreciated

kr15h_ED30 · « **Reply #514 on:** June 13, 2014, 12:28:25 am »

i had same problem, went to VW on tuesday, they said it should be covered 100% by goodwill. They took pictures, they didn't say anything about the car being lowered.

Tejinder · « **Reply #515 on:** June 13, 2014, 01:21:01 am »

Quote from: kr15h_ED30 on June 13, 2014, 12:28:25 am

i had same problem, went to VW on tuesday, they said it should be covered 100% by goodwill. They took pictures, they didn't say anything about the car being lowered.

Cheers! I'll probably just wind the coiovers all the way up and stick it on standard wheels for when i go to VW

Legend · « **Reply #516 on:** June 13, 2014, 01:42:18 am »

Managed to get the golf done under the warranty. Had small rust on both side skirts but the guy rubbed his hand over the arches and felt rust so he's doing them too. Not to mention, he said he's giving the car a full wash and polish. Couldn't have asked for anything better. 100% paid!

Spankiee · « **Reply #517 on:** June 13, 2014, 04:28:19 pm »

Aww man I'm going to have get on this bandwagon. I've got rust appearing like between the side skirt and the front wings on my 08 edition 30. Water just seems to sit there and everything else.

I live in the teeside area I doubt they will even entertain the idea.

MikeA · « **Reply #518 on:** June 14, 2014, 11:40:56 am »

Hi Guys,

Has anyone had rust on the rear wheel arch done under warranty? Have a bubble appearing and VW say No to corrosion warranty claim. Have got a case open with customer services but not holding out for much.

Mike

Garf · « **Reply #519 on:** June 17, 2014, 08:36:05 am »

Im off to Alan Day VW in Hampstead.

Booked in Major Service, MoT, Air Con Recharge and Body Shop time for Front Arch. The car has done 98k serviced and MoT'd every year at Alan Day VW.
In the hands of the gods!

phatmuther · « **Reply #520 on:** June 17, 2014, 12:28:49 pm »

Booked mine in at Listers Coventry on friday. Will see what that say.

Any advice of what's the best thing to say if they only offer 50/50 etc?

chris s · « **Reply #521 on:** June 17, 2014, 12:55:52 pm »

Quick update from me.... Had 2 new wings replaced under warranty, dealer told me vw would cover a max of 75% which I accepted. Work was completed and I paid the £225 owed. Having read a few posts of varying successes I tried a different approach and tweeted vw customer services( first time ever tweeted) and to cut a long story short I received a call from vw letting me know a cheque will be in the post in 2 weeks for the full amount!!! Result

Craigh1983 · « **Reply #522 on:** June 18, 2014, 08:15:12 am »

Quote from: chris s on June 17, 2014, 12:55:52 pm

Quick update from me.... Had 2 new wings replaced under warranty, dealer told me vw would cover a max of 75% which I accepted. Work was completed and I paid the £225 owed. Having read a few posts of varying successes I tried a different approach and tweeted vw customer services( first time ever tweeted) and to cut a long story short I received a call from vw letting me know a cheque will be in the post in 2 weeks for the full amount!!! Result

Glad to hear that!

I'm taking mine into VW today for them to have a look at the rust bubbles appearing on both my front wheel arches. The guy instantly told me over the phone not to expect much, which sounds promising! lol

When you say you tweeted VW, did you send them a PM or did you just send them a general tweet?
Cheers
Craigh :)

bbfb10 · « **Reply #523 on:** June 18, 2014, 09:45:50 am »

I had both my 55 plate GTI wings replaced under warranty 3 days after l bought it. The car has full service history, but only 2 at VW, and lm the 3rd owner. Im happy to post details of who l spoke to at VW Customer Care and my claim reference number if people think it will help?

It might be an idea to put a list of members on here who have had successful claims along with relevant details to help other members to raise a case with VW if they get fobbed off?

Anyone else think this would be useful?

Spankiee · « **Reply #524 on:** June 18, 2014, 11:37:54 am »

So did you just ring like a general vw customer care number and say the body has a 12 year warranty or whatever it is. And did they say go to your local vw dealer??

Poll

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