you shouldnt have to sent things recorded, first class should be a first class service and should be guarenteed to get delivered.
i spend £300 a day with royal mail first class CRL, and they manage to deliver about 97% of my mail.
Can I say something out loud?
People are dishonest too.
I do quite a bit of eBaying and I am pretty sure people have had stuff and just said they never received it.
That is the main reason all my stuff goes Recorded.
Not because RM lose or steal.
Ever since I started to do that stuff always got there.
If somebody asks to send it non recorded to save money I always say no.
If you saw my building you would understand why sometimes things go missing for a while.
Also with the massive demands now and we have to mech it sometimes, as described before, stuff gets damaged.
Also stealing is completely frowned upon by 99.9999% of our staff, there will always be the odd rogue who always gets sacked and prosecuted.
The so called investigative journalism TV programs are way far fetched, and in my time I have only witnessed one case and I was shocked at that because the person in question didn't need to do it. I think they had some issues.