I still don't get your issue with Regal? 
I'm sure you've said you've never even used them
....Extremely poor customer service and response on more than one occasion - Hence why I've never used them - It wasn't for lack of trying!
However, I do fully realise that Regal have many very satisfied customers such as yourself.
I hope this clarifies my opinion and that it's realised that I am not on any 'hate' mission etc - I'm merely sharing my personal opinion based on my direct experience.
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[Must dash - Back later today]