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Author Topic: Snap on tools and life time warranty  (Read 1372 times)

Offline Andy

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Snap on tools and life time warranty
« on: January 19, 2011, 09:04:23 pm »
my snap on torque wrench decided to fall apart in my hands on monday after i have owned it for 15 years..So i thought no problem its guarantee for life and..Give it to my snap on dealer who tells me they don't make these any Snap on torque wrenchs any more but will be me 50% of a blue point one..
I Explains to it hasn't worn out thou and its not my fault they have changed thier range pf torque wrenchs to electronic ones..but his answer was that is the best he can do...Am i within my rights to ask for a new one!!

Offline Beddie

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Re: Snap on tools and life time warranty
« Reply #1 on: January 19, 2011, 09:08:23 pm »
Sure i remember something about the lifetime warranty not covering torque wrenches?

Edit: Seems that torque wrenches are excluded  :fighting:

5. WARRANTIES AND LIABILITY

5.1 We warrant to Customers who use Goods in their business that the Goods are free from defects in workmanship and materials. We will repair or replace Goods which fail to give satisfactory service due to defective workmanship and materials. Repair or replacement shall be at our election and expense and is your exclusive remedy in place of all other rights and remedies. For Product warranty service, please call us at 01536 413800 or write to ukweb@snapon.com . All SNAP-ON and BLUE-POINT tools carry a full warranty the duration of which depends upon the nature of the tool.

For SNAP-ON brand hand tools (other than torque wrenches) and tool storage units, the warranty is a LIFETIME warranty effective as long as you own the tool. For BLUE-POINT brand hand tools, unless otherwise specified with the tool, the warranty is also a LIFETIME warranty effective as long as you own the tool. For SNAP-ON brand meters, power tools, and electronic diagnostic products, the warranty period is for ONE YEAR from the date of the original purchase. For SNAP-ON brand torque wrenches and BLUE-POINT brand meters and power tools, and for all other SNAP-ON and BLUE-POINT products not specifically mentioned above, the duration of the warranty period is supplied with the product, but in no event is the warranty period for more than one year from the date of purchase. We DO NOT provide any warranty for 1) Goods labelled other than Snap-on or Blue Point or 2) Goods subjected to abnormal use. The manufacturer, which is not Snap-on, provides the only warranty for products labelled other than Snap-on or Blue-Point, and we will pass along any such warranties. A consumable product is warranted, at the time of sale, only against defects in workmanship or materials that prevent its use. Consumable products are goods reasonably expected to be used up or damaged during use, including but not limited to drill bits, saw blades, grinding discs, sanding discs, knife blades, files, O2 sensors and batteries. Abnormal use includes misuse, accident, modification, unreasonable use, neglect, lack of maintenance, use in production-related service, or use after the tool is significantly worn
« Last Edit: January 19, 2011, 09:10:01 pm by Beddie »


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Offline Andy

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Re: Snap on tools and life time warranty
« Reply #2 on: January 19, 2011, 09:29:32 pm »
Cheers for that Beddie looks like the 50% of a new one wasn't a bad deal then :signLOL: