Here's my Ebay story...
Sold my daughters 7 month old mobile as she got a Blackberry for xmas, winning buyer received phone and left positive feedback. nice smooth transaction i thought. 2 weeks later i receive an email saying that i should have listed the phone as faulty as the number 5 key does not work, if this was the case im sure my teenage daughter would have noticed (we all know how much texting they do).
Anyhow i sent an apology and said i was unaware of the fault, and if they returned the phone and i found that it was faulty i would refund their money. Received phone back today and all serial numbers and IMEI numbers match, but the phone i had sent out did have a very noticeable chip in the casing,(which i posted a photo on the original listing) but this one didn't so what they have done is swapped keypad and casing from my working phone and sent back phone with broken keypad. Ive sent the buyer an email telling them of my findings and also contacted Ebay to see how i stand.
So now im wanting for a response from the A**HOLE