Overcharged, what can i do?

[VC]

Normally i know my rights when purchasing and paying for things but this time around i'm a little confused as to what i can and cannot do.

Basically bought a pair of items for my truck priced at £95.00 each not including postage, they werent in stock so payment details were left with the company (reputable although hard to get hold of) so that as they arrived they would be dispatched and my card charged (visa debit)

so £95 x 2 = £190 (not including postage)

so they arrived, i was happy and then just now ive checked my online statement and ive been charged £560.00 

Obviously i didnt agree to that. I will obviously call the company tomorrow, but to be prepared what are my rights if they state thats the price?

it isnt obviously and they have massively over charged me, can i do anything through the bank? ie claim an amount has wrongly been removed without authorisation?

i need to know what i can and cannot do really

[JPC]

Im sure if they are reputable enough, a quick phone call/email will suffice and all will be well at the end of that day. if not, then if you paid via credit card you can have a quick convo with your card issuer, explain to them and prove they are advertised at a certain price, then they will get in touch. Obviously they have a lot more clout that your average customer ;)

[VC]

ive just downloaded the 2011 prices and catalogue and its clear they are £95 each so i do have some proof

mental amount to overcharge though, they must have realised they were doing it

[tony_danza]

If push comes to shove, you're covered by distance selling rules and can return them for a refund.

Probably an honest mistake, well, you'd hope.

[alexperkins]

They probs had difficulty running the card through, and have ran it through a few times without realising.

[bodger00]

Like someone has said already if you have paid on your credit card then you will be covered. The company should be able to simply put it back onto your card. If you have made a cock up and misread the price then you are still able to return the goods (as long as you are quick) due to the distance selling regulations. You should inform the company you are doing so.

If you get into a problem with the company your credit company will fight your case for you. Collect all evidence and be prepared to have to pay the full amount and then get it reimbursed later.

Good luck  

[VC]

If push comes to shove, you're covered by distance selling rules and can return them for a refund.

Probably an honest mistake, well, you'd hope.

they can definately have them back at this money  

They probs had difficulty running the card through, and have ran it through a few times without realising.

that was my initial thought, 3 x £190 is £570 so almost £560

i wont be taking prisoners getting this sorted thats for sure, i guess i am liable for postage return costs if i reject them

[VC]

is it worth mentioning that although the parts were received and signed for there was no invoice with them, no record of my payment

[JPC]

If push comes to shove, you're covered by distance selling rules and can return them for a refund.

Probably an honest mistake, well, you'd hope.

they can definately have them back at this money  

They probs had difficulty running the card through, and have ran it through a few times without realising.

that was my initial thought, 3 x £190 is £570 so almost £560

i wont be taking prisoners getting this sorted thats for sure, i guess i am liable for postage return costs if i reject them

Yes the rules of distance selling state your are responsible for the return postage

[VC]

If push comes to shove, you're covered by distance selling rules and can return them for a refund.

Probably an honest mistake, well, you'd hope.

they can definately have them back at this money 

They probs had difficulty running the card through, and have ran it through a few times without realising.

that was my initial thought, 3 x £190 is £570 so almost £560

i wont be taking prisoners getting this sorted thats for sure, i guess i am liable for postage return costs if i reject them

Yes the rules of distance selling state your are responsible for the return postage

p1sser... but i suppose if worst case scenario happens its better to be bathed for postage than for £560

[Hedge]

Reading time.

http://www.oft.gov.uk/about-the-oft/legal-powers/legal/distance-selling-regulations/

Section 3.48 states that delivery costs ARE included. 

[n13cah]

They won't have any proof that you agreed to the higher price anyway, beacause the card payment would have been put through with the customer not present option.

[VC]

Reading time.

http://www.oft.gov.uk/about-the-oft/legal-powers/legal/distance-selling-regulations/

Section 3.48 states that delivery costs ARE included.  

superb mate, thankyou  

i am hoping this is just a mistake, although cant see how overcharging me by such a large amount can be, feeling better now i have the consumer rights in front of me  

[VC]

They won't have any proof that you agreed to the higher price anyway, beacause the card payment would have been put through with the customer not present option.

thats what im thinking, which would also indicate i didnt authorise it potentially.

not having a receipt or invoice or bill of sale isnt a good sign either

[rich83]

That a pretty hefty overcharge... hope you manage to sort it out without too much bother!