Overcharged, what can i do?

[VC]

10:39 called back, receptionist put me on hold and then told me he's with a customer so could i call back later 

... time to call the bank. 

[rich83]

Time to name and shame the scum bags!!  Obviously trying to pull a fast one.

[JPC]

Yeh call the bank mate. As stu says they don't hang around

[VC]

well.. that didnt go as hoped.

The legal department were very sympathetic but they cant do anything.

For them to be able to act i need to have a record of the sale, they would use this to then see what i should have paid vs what was taken from the card and then claim the money back for me

but because this was done over the phone and not the internet or in person there is no record of the transaction because the company didnt send me one, they only send the goods

the bank said all i can do is take it up with the trading standards but then i it would be MY responsibility to prove i didnt buy or agree to £560 worth of goods and not the company i bought it from admitting i only bought £190 

how fcukin unfair is that!

so this is boiling neatly down to a "my word against theirs" scenario

i'll attempt to phone the company again......

[vRS Carl]

Surely they can see the transaction is to a company and if you tell them that you didn't authorise that much then i can't see why they can't stop it. But i guess they know what they are talking about.

Feel for you their mate and i hope you get a resolution quick

[VC]

as far as they are concerned i could simply have bought something and then now be attempting to get my money back and keep goods, i need proof of purchase.

i understand that, but if i dont have it because the company didnt send it then i'm left high and dry

[vRStu]

I'm not sure that is entirely the case mate.  So far as I understand you simply advise them that you didn't authorise the transaction.  You will likely have to sign a disclaimer form.

Simplesssss.

[VC]

receptionist now knowing who i am stuttered and then said the guy is in a meeting  

i explained why i really needed to speak to him and i was transferred to credit control who stated they couldnt help and transferred me back as they dont handle the payments  

so what i have now discovered is that two business's are trading from one address and there is a central receptionist, the credit department although processed the payment dont hold the invoices belonging to the other business as they are separate.

so back to the receptionist i went, keeping my friendly voice on i requested that he be interrupted and she tried although informed me the line just rang and rang and that i should keep trying to call back throughout the day.

she was pretty decent with me to be fair and told me her shift finished at lunch time and a new receptionist would be on, i should then ring and ask to speak to the managing director and gave me his name.

[joesgti]

did you not get a dispatch note or picking note with the items?

[VC]

I'm not sure that is entirely the case mate.  So far as I understand you simply advise them that you didn't authorise the transaction.  You will likely have to sign a disclaimer form.

Simplesssss.

nope, because i admitted to buying goods and receiving them its the amount in dispute not the actual transaction as a whole unfortunately, so i need proof which i dont have other than a bank statement showing the excessive amount

this is turning into a royal PITA

did you not get a dispatch note or picking note with the items?

no, the only paperwork that came with the goods was a printed address form stuck to the outside of the box

[Boothy]

I'd get in the car and drive to where they are. It's a lot harder to fob somebody off when they are in your face! Regardless of all the disputes your still entitled to return anything you purchase that you ain't seen within 28 days so couldn't you just send them straight back regardless?

[VC]

ive got the overwhealming urge to send them back, but the way things are going i'd be a little nervous that i would then be out of pocket and have no goods either - the company dont seem to be that reliable, mad considering they are very well known and have been trading for many years

as for driving to them, i would if they werent all the way up in hampshire

[Hedge]

Hampshire you say.... 

[vRStu]

Maybe now is a good time to reveal the company details  

[vRStu]

Oh that sounds promising H, we could do bacon butties en route ;-)