Overcharged, what can i do?

[VC]

dont see why not  

Dormobile

Very famous in the VW world, more so in the aircooled

[Hedge]

These boys?

18 Premier Way
Abbey Park Industrial Estate
Romsey
Hampshire
SO51 9DQ

[vRStu]

They are actually part of a much bigger concern -

In 1997 The Dormobile Ltd Company became available and after 2 years negotiation the Dormobile name and goodwill were purchased from the Official Receiver. The company was supported and then sold to SHB Hire Group in 2002.

http://www.shb.co.uk/index.html

[VC]

SBH4X4 was the name that appeared on the statement

i was oblivious though to the hire company side of it all as i went via this site:

http://www.dormobile.co.uk/

[Janner_Sy]

if they play up, mention you wil go to all the land rover sites and magazines and inform them of what they have done.

That said you havent spoken to the director yet, so you might still be OK

[vRStu]

Looks like Philip Gadsby may be the financial director  

Edit - Scratch that he's left.

[VC]

well he called back.

they list two prices on the website for the product i bought apparently and after following his instructions over the phone he showed me where they were

one product - old stock and no longer available is £95

the other is £275 and is the new product and this isnt clear at all

i was clear with what i was buying at the time and the confusion has been at their end, i thought i was buying the £95 product.

he has said that he cant do a pair at that price but will speak to his suppliers to see what he can do with the price, although doubtful he will get it down to £190

ive stated that that is the money and the product i was buying and the error lies with them which he has admitted to (although verbally). i asked to return them for a refund to which he said he would accept but there would be my postage cost plus he would insist on a heavy handling fee  

apparently talking to his suppliers is going to take the rest of the day and he's promising to call me back first thing in the morning

I R not a happy cherry  

[VC]

guy i'm dealing with is called Jim Bullock and the MD is called Mike Street.

Jim is wary that his name is on the line and doesnt want to damage it nor me be unhappy so i guess i just have to sit and wait

[vRStu]

SHARON GRANTHAM-DAVIS
Appointed as secretary on 05 Nov 2008 (Document)

SHARON GRANTHAM-DAVIS
S.H.B. HIRE LIMITED
4 X 4 HIRE LIMITED
4X4 SERVICES LIMITED
FOREST TRACTORS LIMITED
FOUR BY FOUR HIRE LIMITED
SOUTH HANTS BUILDING COMPANY LIMITED
DORMOBILE LTD
MARTIN WALTER LIMITED

[vRS Carl]

Oh that sounds promising H, we could do bacon butties en route ;-)

I'll come and could bring some toys 

[VC]

returns is one thing, i know id have to pay postage on that, but can he honestly charge me a handling fee if it doesnt declare it on their website?

i can see me being without product, refund and a hole in the bank account

[vRS Carl]

I don't see how he can charge a restocking fee if it's not declared.

Have you thoroughly checked all the packaging as it may just be a small receipt stuck somewhere. It's highly odd that a company wouldn't provide a receipt. I have bought stuff over the phone before and always been given a receipt which has the invoice and next to payment details "customer not present"

I know it's a pain but i would wait to see what he says tomorrow. I would log all calls to and from as well. That way if you do have to seek legal advice you can show you have been reasonable and given the company ample time to sort this out of their own accord.

Im pretty sure that under the sale of goods act if they advertise something at the wrong price that is their fault not yours and they have to cover it not you. Your best bet would be in the meantime speak to CAB and find out what options are available to you.

I would also ask to speak to a supervisor at your bank and explain you did not authorise a transaction for £560 and want it stopping. I wouldn't even bother explaining the rest for now just tell them that transaction is not authorised and say, as Stu has mentioned, your happy to sign any paperwork to that effect.

[jeynesey]

well he called back.

they list two prices on the website for the product i bought apparently and after following his instructions over the phone he showed me where they were

one product - old stock and no longer available is £95

the other is £275 and is the new product and this isnt clear at all

i was clear with what i was buying at the time and the confusion has been at their end, i thought i was buying the £95 product.

he has said that he cant do a pair at that price but will speak to his suppliers to see what he can do with the price, although doubtful he will get it down to £190

ive stated that that is the money and the product i was buying and the error lies with them which he has admitted to (although verbally). i asked to return them for a refund to which he said he would accept but there would be my postage cost plus he would insist on a heavy handling fee 

apparently talking to his suppliers is going to take the rest of the day and he's promising to call me back first thing in the morning

I R not a happy cherry 

How come?? Suerly they are his overheads and he knows his own margins? c0ck.

[VC]

yeah that was my thought too 

he will either honour the original price or he wont, cant see whats so hard to work out unless the decision is not his

[jeynesey]

I think we can safely say you wont be dealing with them again.

Mistakes are understandable and inevitable. However, the way they are rectified marks the quality of the company you are dealing with.