Overcharged, what can i do?

[mortygttdi]

VC put Dormobile in google with trading standards next to it you see the amount of problems people have had with them, If I'm buying off an internet company I always put there name in and see if there business comes up with any thing on trading standards.  Call me paranoid but thats life these days

Sorry to here the problems your having mate hopefully it will be sorted to your satisfaction.

Darren

[jeynesey]

http://forum.earlybay.com/viewtopic.php?f=1&t=14071

 

[mortygttdi]

http://forum.earlybay.com/viewtopic.php?f=1&t=14071

 

I just looked at that but its first post was 2009? although if you look to Lot 447 Lot details it says Dormobile ceased trading in 1994

Darren

[VC]

this would now explain why he was concerned about the reputation 

maybe a gentle word saying i am publishing my story on the internet would make sure he plays fair when i speak to him tomorrow, assuming he phones - but if not i'll definately be calling him

[Britishlion]

Hi VC  


Well finally had time to read your thread and peruse their website. they are blagging you mate !

First things first, report the problem to the Advertising Standards Agency, they have just become responsible for marketing on websites, take a screen shot and email it to them and get a reference number.

When/if he calls you back in the morning and states he will not match the price just explain that this is the reference for the ASA and under the circumstances you do not want to go any further but have already reported and next step is trading standards (who i am sure will be interested in them) looking at their track record, immediately report an overcharge with your bank/credit card and get them on the case ! If it was your bank account tell them you have fraudulently been overcharged.

Pressure Pressure Pressure will get you your desired outcome.

If you need any advice or pointers just PM me mate and i will give you my number. (I am an online retailer so know how it works)
 

[VC]

Hi VC 


Well finally had time to read your thread and peruse their website. they are blagging you mate !

First things first, report the problem to the Advertising Standards Agency, they have just become responsible for marketing on websites, take a screen shot and email it to them and get a reference number.

When/if he calls you back in the morning and states he will not match the price just explain that this is the reference for the ASA and under the circumstances you do not want to go any further but have already reported and next step is trading standards (who i am sure will be interested in them) looking at their track record, immediately report an overcharge with your bank/credit card and get them on the case ! If it was your bank account tell them you have fraudulently been overcharged.

Pressure Pressure Pressure will get you your desired outcome.

If you need any advice or pointers just PM me mate and i will give you my number. (I am an online retailer so know how it works)
 

thats very very interesting mate, although ASA start on the 1st of March? http://www.asa.org.uk/Regulation-Explained/Online-remit.aspx

or am i reading it wrong?

[Britishlion]

They do officially !

But if you call them and report it now, guess who will be one of the first on their list !

They are results driven so want all the help they can get.

[VC]

input appreciated dude 

more ammo.

[Britishlion]

The most important thing is your bank/credit card

retailers sh1t themselves when the bank calls to revoke payment systems because of miss representation on websites or overcharge !


 

[VC]

yeah but the bank dont want to know, as far as they are concerned if i have no proof of purchase (physical) then they cant act, and ive spoken to both the card dept and the dispute dept - both say the same so only offer empathy and tell me to take it up with the company

[Britishlion]

I thought you had an email from checkout and then the price was different when the product arrived ?

[jeynesey]

input appreciated dude 

more ammo.

Take the cnuts down 

[VC]

I thought you had an email from checkout and then the price was different when the product arrived ?

nope no emails, items were ordered over the phone. an email would get the card issuer going but alas no such luck

[Britishlion]

sorry, must have read that bit in my head !

As I said if you need anymore help just PM.

[VC]

cheers dude 

i'm going to see what the morning brings... or what i bring to it