Overcharged, what can i do?

[Thor]

Oh that sounds promising H, we could do bacon butties en route ;-)

I'll come and could bring some toys 

I fancy a day out can i come too, got some leave to use up. 

[VC]

well, waited all morning and no call.

been trying to call them this afternoon and the receptionist tells me the lines are engaged each time.

[Gene Hunt]

Hope you get it sorted,nothing worse than being ripped off.

[VC]

i guess i now have the dilemma of do i send the product back without the communication and risk losing money and product without or do i just sit, wait and carry on being treated like an idiot 

My thoughts would be to have it sent back, tracked and then demand a refund knowing they have it (if they ever speak to me again)

if i dont have it can i claim on the card, but i suppose it would be back to proof again of the initial purchase

[VC]

well, face on floor he called back!

wont bore you with the conversation details but long and short of it he will take them back for a refund. I have to pay the postage out to me and the return postage even though i know i'm only liable for the return as the mistake at point of sale wasnt mine

wasnt going to argue it as i think the deal is on a knife edge as it is, items being collected from me tomorrow with delivery to them expected for monday at the latest, he's then promising to phone me to confirm the arrival and arrange the refund.

one big fat lesson learnt here about phone orders thats for sure 

[Top Cat]

Nearly sorted now though.

One thing for sure it's been a great read. ( not sure which smiley is apropiate ) 

[VC]

the point of writing it all onto here was for people to learn from my experience which hopefully some have.... i know i have, and the end is almost in sight 

[Hedge]

By way of a thanks why not send him a few of these.

[VC]

..me thinks i ought to have the money in my account first  

[stealthwolf]

I've been closely following this thread.

I think only twice have I ever bought something over the phone. Can't for the life of me remember what one of them is but the other was a day at Bannatyne's spa (mother's birthday).

It really is hit and miss sometimes with companies. Recently bought some duragloss off a website that I'd never heard of. The only reason I used them was they had it in stock and used paypal. Could have been a scam website but thankfully wasn't.

I think the annoying thing is one of the main points of using a credit card is the ability to claim the cash in the event of a problem. Banks are also supposed to protect their customers. It's miserable that you've been failed in this way. I guess you're lucky they have even thought about refunding. Hope the misery is over soon though.

[Moschops]

WOW what a crock of turds this has turned out to be VC...hope you get your wonga back on Monday. 


Customer services from companies these days is absolutley shocking with joe public having to take on the ball ache of chasing these douchbags to get your hard earned back...