dealers scratched my car, but it wasnt them, honest....

[stealthwolf]

they will buff them out when I go back for the coil packs

Don't bother. If they use a polisher, they won't prep the paintwork and won't do a good job. There will be buffer trails and holograms everywhere.

[Mandy]

That's bad that. Seems to be a lot of dealers damaging cats at the moment

With regard to the spark plugs, on the 2.0tfsi it's 60k or 6years on the vw service schedule

6years for spark plugs! That sounds extreme! I was told it was included in the service, so I expect it to be done?

I was told by JKM that spark plugs are changed at 40k major service. 6 years seems a bit long.

[Mandy]

With my previous golf, I went to pick it up from the dealers after a service and noticed a scratch/ mark on the front of the car just under the number plate.
I was sure it wasn't there before so went and had a go. Waited for the service manager to have a look and he agreed to a free repair but insisted it was 'out of good will' because he's sure that they wouldn't have done the damage. They did a good job on the repair.... It wasn't until a couple of days later, I remembered I had driven too close into a fence... 

[vRSAlex]

Extra rollers on the ED30.   

What a load of bollox!

[heavyd]

parts used
O2E398051 FILTER £11.37
06B109244 RELAY ROLLER £24.22
06D109119B TOOTH BELT £33.49
06D109243C ROLLER £65.10
06D109244E ROLLER £32.93
06F121011X WATERPUMP £34.91
G012A8GM1 COOLANTAD  £14.94
G052182A2 GETR.OEL £65.76
N01100845 NUT £0.48
N01155813 WASHER £0.19
N0428092 WASHER £0.60
N10268304 BOLT £0.52
N90215404 PLUG £2.05
N90813202 SCREW JJ £1.36
N91084501 SEAL £2.59

tOTAL : £348 ISH????

[Neil]

I feel for you Heavyd  

Similar to my woes with Harrogate VW a while back.  I keep my cars a clean as possible and had only waxed it 2 weeks before and it had a quick once over the day prior to dropping it off. It was gleaming, looking as good  as anything new on the forecort if not better. When I collected it they`d washed it   and smeared the tryes with the worse tyre black I`ve ever seen, I hate the stuff, I couldn`t beleive my eyes when I found the nearside rear door and sill scratched, not too bad I thought, not quite as bad as yours and I manage to do something with it,  but still "it wasn`t them" Like bo££ocks it wasn`t! Smarmy bullshi££ing clowns.
I`ll never use Harrogate VW for anything again, infact I`ll not use any VW dealer unless I`m desperate.

[dp2]

mines going in in for a minor service soon first dealer service since i got it. im getting worried reading things like this. the dealer does ave a comments page on their website only good comments but i dont suppose they would put the bad ones on anyway. anyone used Capitol in Mertyr Tydfil if so any comments

Let me know how that goes.

[PDT]

Doms car is always one of the cleanest and best kept cars that come into our workshop, shame that dealers are seemingly going downhill lately.

 

[heavyd]

I'm still going to try for my spark plugs, she told me they would be fitted so I'm going to make sure I'm going to get them
Wrote a lovely letter to VW customer service aswell.

I Got my machine polisher out, 10 mins later
I suprise myself with my skills sometimes!

[mrbeck]

Similar story at my local dealers I'm afraid.  Left the car in for warranty work on the turbo and when I picked it up there was a nice, deep 3inch scratch on the driver's door.  Got them to check the damage report and they then admitted fault.  Booked it in for paint correction which they then botched, so got a full respray on the door out of them.

Next time in the garage I had just fitted my brand spanking new 18" Zolders.  Mechanic drove teh car into the ramp rather than onto it, and scored them.  They agreed to pay for refurb, but did a half-arsed job.  Fed up with them now though.  Now using another dealer 15miles away instead of 0.5miles away, and alloy will be going to A1 in the next few weeks, along with another I kerbed, for a full refurb.

[PDT]

Nice work dom, got a complete mk5 here if you need some more practice 

[Andy]

excellent job,Dom when you doing mine

[mortygttdi]

Sorry to here your woe's mate give them some sh@& Dom

I think I am lucky cos I know quite a few of them down at my local VW so when they see my car in it only gets done by the techs that I know Never gets washed and I signed a disclaimer last year so they cannot tamper with my ecu.

I know people have had bad experiences with Leeds VW but every time I go down I don't have a problem

Darren

[heavyd]

I'm just glad I got the scratch out. I've always used Ron turnbulls Vag specialists with my Mk4, cant fault their work, butI thought with it being a more expensive car I'd use the stealers. Guess I learnt my lesson then eh! Just glad I got the scratch out
Had an eventful day, as I managed to get this fitted aswell Got the fuel pump swap down to a fine art now, 25mins

[Snoopy]

Not great dealer service    
I think im going to photograph every inch of my car before mine goes into a dealership round here.

Iirc you can ask them to do an inspection when you book it in. Anyone remember what thats called ive forgotton