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Author Topic: dealers scratched my car, but it wasnt them, honest....  (Read 10401 times)

Offline heavyd

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dealers scratched my car, but it wasnt them, honest....
« on: February 25, 2011, 11:37:21 pm »
I had the car in today for a 40k service, took them a day and a half.
had the 40k service, dsg service, brake fluid and air con service, cam belt and water pump, MOT, paid for the 2 year service plan, so handed over £895 altogether. after a day and a half the called me to say it was done.
They then tried to charge me an extra £100 for parts for the cambelt change, as the edition 30 has extra rollers they said, and the parts cost them £100. I pointed out that there price included 2.0 ltr engines, and  no clauses about edition 30s, so they backed down at that point.
Then checked the car before I drove away, and found a 4 inch scratch on the bumper under the headlight. I checked the car before I dropped it off, and it definetly wasnt there, but they said it wasnt their fault, they hadnt checked the car over before they did the work. I have a couple of machine polishers, and I know for a fact it wont polish out.
Then when I got home, I noticed that they hadnt even changed the spark plugs???? I'm positive it should have been done, checked the leaflet and it states that they get done on a major service? the car hasnt had new ones in since it rolled out of the factory?
Bad day all in all, going back tomorrow to give them an earfull. Pulman VW in sunderland, avoid if you can :fighting:
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Offline alexperkins

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Re: dealers scratched my car, but it wasnt them, honest....
« Reply #1 on: February 25, 2011, 11:48:55 pm »
That's bad that. Seems to be a lot of dealers damaging cats at the moment

With regard to the spark plugs, on the 2.0tfsi it's 60k or 6years on the vw service schedule
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Offline Creatz

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Re: dealers scratched my car, but it wasnt them, honest....
« Reply #2 on: February 25, 2011, 11:52:21 pm »
a cam belt at 40k miles ?
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Offline jeynesey

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Re: dealers scratched my car, but it wasnt them, honest....
« Reply #3 on: February 25, 2011, 11:54:34 pm »
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Offline Hedge

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Re: dealers scratched my car, but it wasnt them, honest....
« Reply #4 on: February 25, 2011, 11:54:45 pm »
Quote from: Creatz on February 25, 2011, 11:52:21 pm
a cam belt at 40k miles ?

Or 4 years.


Sorry to hear of your woes Heavyd.  :sad1:
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Offline Andy

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Re: dealers scratched my car, but it wasnt them, honest....
« Reply #5 on: February 25, 2011, 11:55:03 pm »
You would thing the best place to get your car done and looked after would be the dealers but most of them i wouldn't trust fixing a wheel barrow..Lookers in Darlington bend my sills on my car so why,i took it to Northallerton to get sort out at thier expense but the manager of the body shop scratched my rear bumper..So thet gave me a free mot then the idiots did a update on the ecu that i told them not to and it wiped my remap of :stupid:
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Offline JackG

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Re: dealers scratched my car, but it wasnt them, honest....
« Reply #6 on: February 26, 2011, 12:00:17 am »
It happens I'm afraid! We do ask customers if there is any damage on car on arrival and then check it before we move it and if there is anything there that they didn't mention then we give them a call and mention it.....if they kick off! Then the car is in the exact same place they left it, some do slip through the net tho! Ask to see the Damage report and if the mark wasn't on there then it's there fault! Simple! I'm sure they will sort it! As regards to the spark plugs......that's just shocking  :fighting:
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Offline Creatz

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Re: dealers scratched my car, but it wasnt them, honest....
« Reply #7 on: February 26, 2011, 12:01:36 am »
which dealer was it by interest ?
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Offline Andy

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Re: dealers scratched my car, but it wasnt them, honest....
« Reply #8 on: February 26, 2011, 12:12:02 am »
Quote from: Creatz on February 26, 2011, 12:01:36 am
which dealer was it by interest ?
says at the bottom of the op's post" Pulman VW in sunderland"
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Offline Creatz

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Re: dealers scratched my car, but it wasnt them, honest....
« Reply #9 on: February 26, 2011, 12:18:05 am »
 :ashamed: It does..... It's Late lol
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Offline rich83

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Re: dealers scratched my car, but it wasnt them, honest....
« Reply #10 on: February 26, 2011, 12:26:38 am »
Quote from: Hedge on February 25, 2011, 11:54:45 pm
Quote from: Creatz on February 25, 2011, 11:52:21 pm
a cam belt at 40k miles ?

Or 4 years.


Sorry to hear of your woes Heavyd.  :sad1:

Yep.. 4 years... my belts due in march, and will be on 25k!   :mad:
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Offline titchy

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Re: dealers scratched my car, but it wasnt them, honest....
« Reply #11 on: February 26, 2011, 09:57:34 am »
mines going in in for a minor service soon first dealer service since i got it. im getting worried reading things like this. the dealer does ave a comments page on their website only good comments but i dont suppose they would put the bad ones on anyway. anyone used Capitol in Mertyr Tydfil if so any comments
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Offline heavyd

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Re: dealers scratched my car, but it wasnt them, honest....
« Reply #12 on: February 26, 2011, 10:19:34 am »
Quote from: alexperkins on February 25, 2011, 11:48:55 pm
That's bad that. Seems to be a lot of dealers damaging cats at the moment

With regard to the spark plugs, on the 2.0tfsi it's 60k or 6years on the vw service schedule

6years for spark plugs! That sounds extreme! I was told it was included in the service, so I expect it to be done?
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Offline Boothy

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Re: dealers scratched my car, but it wasnt them, honest....
« Reply #13 on: February 26, 2011, 10:59:46 am »
Mine went in the other day for the coil pack recall and I forgot to tell them not to wash it. They did and the next day when it was sunny the swirl marks left by them were unreal! Rang them and shouted at the manager who said they will buff them out when I go back for the coil packs. Not convinced though.
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Offline Creatz

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Re: dealers scratched my car, but it wasnt them, honest....
« Reply #14 on: February 26, 2011, 11:05:17 am »
My dealer "Ridgeway Volkswagen" (wantage) are very honest, if they have ever broken or scratched anything they just
say they did it, and would fix it.
Every time my car has gone in for anything including something simple like
making a change on VAG computer, they wash it in and out before i collect it  :drinking:
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