I had the car in today for a 40k service, took them a day and a half.
had the 40k service, dsg service, brake fluid and air con service, cam belt and water pump, MOT, paid for the 2 year service plan, so handed over £895 altogether. after a day and a half the called me to say it was done.
They then tried to charge me an extra £100 for parts for the cambelt change, as the edition 30 has extra rollers they said, and the parts cost them £100. I pointed out that there price included 2.0 ltr engines, and no clauses about edition 30s, so they backed down at that point.
Then checked the car before I drove away, and found a 4 inch scratch on the bumper under the headlight. I checked the car before I dropped it off, and it definetly wasnt there, but they said it wasnt their fault, they hadnt checked the car over before they did the work. I have a couple of machine polishers, and I know for a fact it wont polish out.
Then when I got home, I noticed that they hadnt even changed the spark plugs???? I'm positive it should have been done, checked the leaflet and it states that they get done on a major service? the car hasnt had new ones in since it rolled out of the factory?
Bad day all in all, going back tomorrow to give them an earfull. Pulman VW in sunderland, avoid if you can