So, went to collect my car after cambet

[VC]

...go to the park, find a stick, stir it in the dog poo bin and get it loaded, get to the dealer ship, waft and wave until your demands are met.

full refund.

[Poppa Dom]

Feel for you Steve - first thing to do is to write to VWUK after giving them a call on Monday. Catalogue this huge long comedy of errors and cite that you expect immediate recompense for the problems/inconvenience - set them a timescale for reply - then if they don't meet it. Trading standards. As has been stated already, people pay the premium for dealers to (a) ensure full VW warranty (need it if you want paint work claims after 3 years according to some_ - (b) Paying for more qualified and experienced technicians to work on your car -you would expect nothing par excellance from them.....

Whole situation is farcical!

Dom

[TagnuT]

What a comedy of errors. Hope you get it sorted to your satisfaction. Things like this take the edge off having something nice.  

When I picked my car up after the cambelt change they had routed the DV hose wrongly so you couldn't get to the dipstick! Luckily I had popped the bonnet before I drove away.

[titchy]

dont faff about go straight to dealer principal ask if they are a member of any trade bodies rmi etc. if so contact them if no joy trading standards

[PDT]

TBH this isnt a case for trading standards, its more of a company causing you an inconvinience than trying to 'rip you off'

Push for some cash back and inform VW UK about your experience and then dont use them again and tell everyone else about your experience. Trading standards wont do a thing for you, or to them as they havn't done anything illegal or underhand.

[ub7rm]

You should def get a full refund for the work at least as compensation.

But please stop calling them 'engineers' - as an engineer its a pet hate of mine to see every tom, dick and harry wandering about calling themselves engineers when they are nothing of the sort .  In pretty much every other country the term engineer is protected but in blighty the bog cleaner (and frequently the unblocker) can call himself an engineer .  Mechanics or 'technicians' if you must. 

[MAT ED30]

Or fitters as to be honest that's what a lot of em are 

[vRStu]

I'm subscribed to regular email updates for vacancies with the term engineer. I get some right crap in there. This mornings installment had such delights as -

Solutions Engineer / Server Build Engineer - Windows 2008 / 3, VMWare
Data Engineer (ETL)
Senior IP Designer / Technical Architect / Solution Architect / IP Engineer
Algorithm Development Engineer
ACS Gas Service and Breakdown Engineer
ACS GAS SAFE Meter Engineer

I'd be interested to know what level of recognition ECUK offers for this crap.

[VC]

Solution Architect 

[SteveS]

Did someone say there was meant to be a cover over the belt? im guessing this is the belt?
here

And i also noticed........ scratchs!!!!!!!!
scatchs!

[v2brett]

thats not the cambelt Steve its the auxbelt which drives the alternator/ aircon etc, and it doesnt have a cover 

id get straight back on to them about the scratches, i cant believe how bad its been for you.  i hope they sort everything out for you


Brett

[SteveS]

letter to MD coming his way

[VC]

time to get medieval imho

[Deedub]

did they wash the car ? that's maybe where the scratches came from

[SteveS]

Yes, even though i always tell them not too!! and nah, these are from someone working in the engine bay