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Author Topic: HTC Screen Issue  (Read 1873 times)

Offline rdfcpete

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HTC Screen Issue
« on: February 12, 2011, 07:39:49 pm »
Ended up using my HTC Wildfire just after I'd been writing on the white board at work in a meeting, where I'd got marker ink on my thumb/fingers.

I stupidly and unfortunately added a calendar event on the phone shortly after and got ink on the screen. No issue I thought, so got home and tried a Johnson + Johnson wet wipe on it, but the mark didn't come out. It looks like it's quite deep into the screen.

I turned it all off, got a soft old dish towel and tried rubbing it out with some neat alcohol (the domestic stuff) but this hasn't worked either.
It looks like its pixel damage now, a bit like when you get those very small thunder fly things in picture frames and similar. It doesn't show up on black/dark backgrounds too well, but very evident on lighter contrast and colours.

The marks are as below;





Do I need a new screen now?
Any other 'removal' or drying techniques that might work, perhaps the boiler room for a night with the fascia off or is it beyond that?

Thanks.
Pete


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Offline vRS Carl

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Re: HTC Screen Issue
« Reply #1 on: February 12, 2011, 09:25:56 pm »
Have you got a warranty?

Plead ignorance and say its just gone like that. Not sure what else you could do apart from replace the screen.

Offline alexperkins

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Re: HTC Screen Issue
« Reply #2 on: February 12, 2011, 09:35:22 pm »
Thats screen damage. Pleading ignorance may work for warranty, but HTC are very hot on things like that


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Offline cmdrfire

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Re: HTC Screen Issue
« Reply #3 on: February 12, 2011, 10:50:36 pm »
Eep, alcohol on a capacitive touchscreen  :scared:

Best to go to HTC with that one...

Offline GTiBEER

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Re: HTC Screen Issue
« Reply #4 on: February 13, 2011, 04:17:40 pm »
Never seen anything like that before  :scared: I don't know how ink would penetrate the coating though.....still its better than having a resistive touch screen. Best claim it on insurance if you have it  :fighting2:

Offline rdfcpete

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Re: HTC Screen Issue
« Reply #5 on: February 13, 2011, 04:31:58 pm »
Have you got a warranty?

Plead ignorance and say its just gone like that. Not sure what else you could do apart from replace the screen.
I don't, that'd be wise in hindsight!  :grin:

Thats screen damage. Pleading ignorance may work for warranty, but HTC are very hot on things like that
Would HTC support me in a replacement without warranty or insurance though?

Eep, alcohol on a capacitive touchscreen  :scared:

Best to go to HTC with that one...
I know, I know...  :scared: But a new screen is around £30 from eBay so it was worth a shot although the alcohol failed miserably.

Never seen anything like that before  :scared: I don't know how ink would penetrate the coating though.....still its better than having a resistive touch screen. Best claim it on insurance if you have it  :fighting2:
It's bizarre, I know. I've a contact at Vodafone so it shouldn't be an issue at all replacing tbh. Just thought I'd seek advice from you lot to see if you've had a similar thing and if there was a get out of jail free card with it  :happy2:

Cheers all.
Pete


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Offline rdfcpete

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Re: HTC Screen Issue
« Reply #6 on: March 18, 2011, 05:26:06 pm »
Thanks for all the little pointers  :happy2:

Happy ending: Got the phone back today with a nice brand new screen courtesy of HTC, courtesy of Voda  :jumpmove:
Pete


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