Service plans

[scooba]

I have just been looking at VAG fixed price servicing with free MOTs cost is £349 this gets you 20,000 mls off servicing or two years ?. It said for cars 3 to 9 yrs old .

My ED30 is registered 31/05/2008  . So if i start the plan from JUNE 1 2011 my car will be 3yrs old and require a MOT and 3yr service. Next year it will be 4 and require a DSG service and cam belt would that be covered ? , I am guessing the answer is no .so what am i getting  tia

[garrardrj]

I got one of those 2 year deals when i bought my ed30. it is just a basic 10k and 20k service and 2 mots in the 2 year period. I'm not that impressed with it but when spend 14.5k another £349 made no difference so i had it

[Eccie]

I took this out at £299 last year, if you read the small print you get a brake fluid change included FOC

[mb]

I took this out last year when it was £299. I was told about it when I booked my car in for the service. I will be having the second service/MOT next month.

The cambelt and DSG service is not included in the price. The DSG service is done at 40k miles not 4 years, although I suppose you can have it done when ever you want

[richtung]

I took this out at £299 last year, if you read the small print you get a brake fluid change included FOC

hmm, i paid for a brake fluid change (£50) when i took out the policy. Just read the small print and yes, it does indead include a Brake fluid change FOC 

will get onto the phone to the dealers first thing to arrange a refund....

Wouldnt have noticed if it wasnt for this thread!!

Cheers Fella 

Rich

[Lazye]

I have this package and when the missus picked the car up they charged her for the brake fluid service. She assumed  that I had authorised it. I hadn't so called back the next day for a refund, they actually told me then that it had been authorised on the plan. The service advisor was pleasant enough about it but would they have phoned me to refund it? I doubt it.
If I'm honest I'm a little disappointed with the pack, I assumed wrongly that I would get a major and a minor service as they advertise on the website. I did a price comparison based on this, car came back and it turns out you just get what is scheduled. I never got the air filter changed as I thought it would be, so this is job for today!

[heavyd]

I fell into the same trap. I managed to get a refund for the brake fluid, and got a set of spark plugs aswell. I won't be bothering with the service  plan again

[richtung]

I fell into the same trap. I managed to get a refund for the brake fluid, and got a set of spark plugs aswell. I won't be bothering with the service  plan again

me neither.. after the serive, they had left the large hose that connects the air intake to the engine unclipped!!  just shockingingly shoddy!!

On another note, after the service, although they stamped the service book with what they did/didnt do, are you supposed to get a sheet describing what was done, what oil was used etc??

Thanks

Richard

[heavyd]

All I got was a list of part numbers. Longlife oil isnt used as it isn't included in their service plan

[dp2]

I took this out at £299 last year, if you read the small print you get a brake fluid change included FOC

hmm, i paid for a brake fluid change (£50) when i took out the policy. Just read the small print and yes, it does indead include a Brake fluid change FOC 

will get onto the phone to the dealers first thing to arrange a refund....

Wouldnt have noticed if it wasnt for this thread!!

Cheers Fella 

Rich

Which section does it say about free brake fluid change?

[heavyd]

I got a letter off vw finance two weeks after I paid, and it stated brake fluid change was included, it gives a list of what you get with the plan

[richtung]

spoke to the dealer about getting charged for the brake fluid change... they in turn spoke to VW finance..whoo a cheque for £50 is in the post back to me!!!! 

so anyone who also took out a service plan and paid for:

Brake Fluid Change
Spark Plug change
Pollen filter change
Fuel Filter change
Oil Filter change

get on the blower to the dealership who charged you to get a refund!

rich

[kirkland]

I took this out last year when it was £299. I was told about it when I booked my car in for the service. I will be having the second service/MOT next month.

The cambelt and DSG service is not included in the price. The DSG service is done at 40k miles not 4 years, although I suppose you can have it done when ever you want

Its 40k miles or 4 years whichever occurs first..

[scooba]

Hi so mine is 4 yr old next may/june , two mots and a brake fluid change for free ? is it worth it

[mb]

I took this out last year when it was £299. I was told about it when I booked my car in for the service. I will be having the second service/MOT next month.

The cambelt and DSG service is not included in the price. The DSG service is done at 40k miles not 4 years, although I suppose you can have it done when ever you want

Its 40k miles or 4 years whichever occurs first..

It's done on miles, not time so it's due every 40k miles.  It says so on VW's website!

It was worth me taking out the service plan last year.  I was due the 4th year service and an MOT which was quoted at around the £299 the service plan cost at the time.  Not sure if I had the brake fluid changed or not but that might be this year.