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Author Topic: No sound when phone preparation takes or sends calls.  (Read 2862 times)

Offline Pinkfoot

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No sound when phone preparation takes or sends calls.
« on: April 17, 2011, 12:31:58 am »
You may be able to help me! I have a 2008 Passat 2.0 tdi with ths problem: Car recognises my phone OK but when I make or receive a call even though the radio shows PHONE and the volume bar shows full volume I have no sound – only a slight hissing noise.
Here are the results of the VCDS Scan:

Monday,11,April,2011,11:33:42:44703
VCDS Version: Release 10.6.1
Data version: 20100831
Logic Automotive

——————————————————————————–
——————————————————————————–

Chassis Type: 3C0
Scan: 01 02 03 08 09 15 16 17 19 25 42 44 46 47 52 53 56 5D 62 72
77

VIN: WVWZZZ3CZ8E230065 Mileage: 45110km/28030miles

01-Engine — Status: OK 0000
02-Auto Trans — Status: OK 0000
03-ABS Brakes — Status: OK 0000
04-Steering Angle — Status: OK 0000
08-Auto HVAC — Status: OK 0000
09-Cent. Elect. — Status: OK 0000
15-Airbags — Status: OK 0000
16-Steering wheel — Status: OK 0000
17-Instruments — Status: OK 0000
19-CAN Gateway — Status: Malfunction 0010
25-Immobilizer — Status: OK 0000
42-Door Elect, Driver — Status: OK 0000
44-Steering Assist — Status: OK 0000
46-Central Conv. — Status: OK 0000
47-Sound System — Status: OK 0000
52-Door Elect, Pass. — Status: OK 0000
53-Parking Brake — Status: OK 0000
56-Radio — Status: OK 0000
5D-Operations — Status: OK 0000
62-Door, Rear Left — Status: OK 0000
72-Door, Rear Right — Status: Sporadic communication error 1000
77-Telephone — Status: Malfunction 0010

——————————————————————————-
Address 01: Engine (CBA) Labels: 03L-906-022-CBA.clb
Part No SW: 03L 906 022 CL HW: 03L 907 309
Component: R4 2,0L EDC G000AG 2644
Revision: –H01— Serial number: VWZCZ000000000
Coding: 0000078
Shop #: WSC 84224 802 460520
VCID: 71E32B2D11DB

No fault code found.
Readiness: 0 0 0 0 0

——————————————————————————-
Address 02: Auto Trans Labels: 02E-300-0xx.lbl
Part No SW: 02E 300 050 D HW: 02E 927 770 AE
Component: GSG DSG 081 1408
Revision: 09908010 Serial number: 00000703161506
Coding: 0000020
Shop #: WSC 04940 001 00001
VCID: 132F41A54B07

No fault code found.

——————————————————————————-
Address 03: ABS Brakes Labels: 3C0-614-109-C4.lbl
Part No SW: 3C0 614 109 K HW: 3C0 614 109 K
Component: J104 C4 440 V2 0005
Revision: –020— Serial number: 00000785522915
Coding: 0001294
Shop #: WSC 05311 000 00000
VCID: 26490871E895

No fault code found.

——————————————————————————-
Address 08: Auto HVAC Labels: 3C0-907-044.lbl
Part No SW: 3C0 907 044 DA HW: 3C0 907 044 DA
Component: ClimatronicPQ46 132 0811
Revision: 00132023 Serial number: 00000000000000
Shop #: WSC 00000 000 00000
VCID: 63CF5165DB27

No fault code found.

——————————————————————————-
Address 09: Cent. Elect. Labels: 3C0-937-049-30-H.lbl
Part No SW: 3C0 937 049 AJ HW: 3C0 937 049 AJ
Component: Bordnetz-SG H54 2202
Revision: 00H54000 Serial number: 01000008249785
Coding: E5808F0700041A00470A00000F00000000895DC35C00010000 0000000000
Shop #: WSC 00790 941 85030
VCID: 71E32B2D11DB

Part No: 3C2 955 119 B
Component: Wischer 280308 022 0601
Coding: 00046997
Shop #: WSC 00790

Part No: 1K0 955 559 AF
Component: RLS 110408 046 0204
Coding: 00208933
Shop #: WSC 00790

No fault code found.

——————————————————————————-
Address 15: Airbags Labels: 5N0-959-655.lbl
Part No SW: 5N0 959 655 A HW: 5N0 959 655 A
Component: J234__006 VW10 HI 1815
Revision: 19013000 Serial number: 0039DP70PRR7
Coding: 0012342
Shop #: WSC 05311 000 00000
VCID: 3B7FC9050317

No fault code found.

——————————————————————————-
Address 16: Steering wheel Labels: 3C0-953-549-SW20.lbl
Part No SW: 3C0 953 549 AC HW: 3C0 953 549 AC
Component: J0527 0020
Revision: 00026000 Serial number: 3C5953507AR
Coding: 0001311
Shop #: WSC 05311 000 00000
VCID: 6DDB375D0DE3

Part No: XXXXXXXXXXX
Component: E0221 002 0010

No fault code found.

——————————————————————————-
Address 17: Instruments Labels: 3C0-920-xxx-17.lbl
Part No SW: 3C0 920 871 E HW: 3C0 920 871 E
Component: KOMBIINSTRUMENT VD1 1216
Revision: V0002000 Serial number: 00000000000000
Coding: 0007105
Shop #: WSC 00810 209 64530
VCID: 26490871E895

No fault code found.

——————————————————————————-
Address 19: CAN Gateway Labels: 3C0-907-530.lbl
Part No SW: 3C0 907 530 E HW: 3C0 907 951
Component: J533__Gateway H10 0080
Revision: H10 Serial number: 1200P0841405C7
Coding: FD807F061026021003
Shop #: WSC 05311 000 00000
VCID: 234F11659BA7

1 Fault Found:
01334 – Door Control Module; Rear Right (J389)
004 – No Signal/Communication – Intermittent
Freeze Frame:
Fault Status: 00100100
Fault Priority: 2
Fault Frequency: 1
Reset counter: 30
Mileage: 42982 km
Time Indication: 0
Date: 2011.03.26
Time: 17:53:09

——————————————————————————-
Address 25: Immobilizer Labels: 3C0-959-433-25.lbl
Part No SW: 3C0 959 433 R HW: 3C0 959 433 R
Component: IMMO 042 0383
Revision: 00042000 Serial number: VWZCZ000000000
Shop #: WSC 00810 941 64586
VCID: 3973D30D092B

Part No: 3C0 905 861 G
Component: ELV 027 0380
3C0905861G ELV 027 0380

No fault code found.

——————————————————————————-
Address 42: Door Elect, Driver Labels: 1K0-959-701-MIN3.lbl
Part No SW: 1K0 959 701 P HW: 1K0 959 793 L
Component: J386 TUER-SG FT 1132
Revision: 32008001 Serial number: 00000580788317
Coding: 0000757
Shop #: WSC 05311 000 00000
VCID: 3B7FC9050317

No fault code found.

——————————————————————————-
Address 44: Steering Assist Labels: 1Kx-909-14x.lbl
Part No: 1K2 909 144 M
Component: EPS_ZFLS Kl.135 H08 1901
Shop #: WSC 02069 000 90108
VCID: 3669D8313835

No fault code found.

——————————————————————————-
Address 46: Central Conv. Labels: 3C0-959-433-46.clb
Part No SW: 3C0 959 433 R HW: 3C0 959 433 R
Component: KSG PQ46 ELV 042 0472
Revision: 00042000 Serial number: VWZCZ000000000
Coding: 00910A0001860E763004941570085F0B007801
Shop #: WSC 00810 941 64586
VCID: 3973D30D092B

Component: Sounder n.mounted

Component: NGS n.mounted

Component: IRUE n.mounted

No fault code found.

——————————————————————————-
Address 47: Sound System Labels: 3C0-035-456.lbl
Part No SW: 3C0 035 456 G HW: 3C0 035 456 G
Component: 08K Audioverst. 0006
Revision: 00003000 Serial number: 00000008128685
Shop #: WSC 00000 000 00000
VCID: 244D12799EA9

No fault code found.

——————————————————————————-
Address 52: Door Elect, Pass. Labels: 1K0-959-702-MIN3.lbl
Part No SW: 1K0 959 702 P HW: 1K0 959 792 L
Component: J387 TUER-SG BT 1132
Revision: 32008001 Serial number: 00000112088301
Coding: 0000756
Shop #: WSC 05311 000 00000
VCID: 3C7DCA190619

No fault code found.

——————————————————————————-
Address 53: Parking Brake Labels: 5N0-907-801.lbl
Part No SW: 3C0 907 801 J HW: 3C0 907 801 J
Component: J540 EPB3 VW-09393 0009
Revision: 008 Serial number: 00000000431407
Coding: 0000057
Shop #: WSC 05311 000 00000
VCID: 2953034DF98B

No fault code found.

——————————————————————————-
Address 56: Radio Labels: 1K0-035-1xx-56.lbl
Part No SW: 3C0 035 195 C HW: 3C0 035 195 C
Component: Radio PM6 012 0019
Revision: 00012000 Serial number: VWZ5Z7H1154911
Coding: 0012010
Shop #: WSC 05314 000 00000
VCID: 20451E698AB1

No fault code found.

——————————————————————————-
Address 5D: Operations Labels: None
Part No SW: 3C0 035 151 C HW: 3C0 035 151 C
Component: J738 011 0019
Revision: 00011000
Shop #: WSC 00000 000 00000
VCID: 1835368952E1

No fault code found.

——————————————————————————-
Address 62: Door, Rear Left Labels: 1K0-959-703-GEN3.lbl
Part No SW: 1K0 959 703 AB HW: 1K0 959 795 L
Component: J388 TUER-SG HL 0308
Revision: 41004101 Serial number: 00000000292211
Coding: 0000208
Shop #: WSC 05311 000 00000
VCID: 70E52E291AD1

No fault code found.

——————————————————————————-
Address 72: Door, Rear Right Labels: 1K0-959-704-GEN3.lbl
Part No SW: 1K0 959 704 AB HW: 1K0 959 794 L
Component: J389 TUER-SG HR 0308
Revision: 41004101 Serial number: 00000000294300
Coding: 0000208
Shop #: WSC 05311 000 00000
VCID: 71E32B2D11DB

No fault code found.

——————————————————————————-
Address 77: Telephone Labels: 3C0-035-730.lbl
Part No SW: 5N0 035 730 HW: 5N0 035 730
Component: Telefon 2510
Revision: 00011000 Serial number: 0000000070259
Coding: 0020035
Shop #: WSC 05311 000 00000
VCID: E5CBCF7D5513

2 Faults Found:
00385 – Positive Output Audio Channel for Speech/Telephone
011 – Open Circuit
Freeze Frame:
Fault Status: 01101011
Fault Priority: 3
Fault Frequency: 1
Reset counter: 226
Mileage: 25780 km
Time Indication: 0
Date: 2010.07.12
Time: 10:32:36

00386 – Negative Output Audio Channel for Speech/Telephone
011 – Open Circuit
Freeze Frame:
Fault Status: 01101011
Fault Priority: 3
Fault Frequency: 1
Reset counter: 226
Mileage: 25780 km
Time Indication: 0
Date: 2010.07.12
Time: 10:32:36

End ———————————————————————
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Offline alexperkins

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Re: No sound when phone preparation takes or sends calls.
« Reply #1 on: April 17, 2011, 09:29:01 am »
Looks like the wiring has become disconnected for the Tel + and Tel - leads. What headunit and what phone prep?
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Offline vRStu

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Re: No sound when phone preparation takes or sends calls.
« Reply #2 on: April 17, 2011, 11:10:17 am »
Quote from: alexperkins on April 17, 2011, 09:29:01 am
What headunit and what phone prep?

Address 77: Telephone Labels: 3C0-035-730.lbl
Part No SW: 5N0 035 730 HW: 5N0 035 730

Address 56: Radio Labels: 1K0-035-1xx-56.lbl
Part No SW: 3C0 035 195 C HW: 3C0 035 195 C

Just as it says really -

2 Faults Found:
00385 – Positive Output Audio Channel for Speech/Telephone
011 – Open Circuit

00386 – Negative Output Audio Channel for Speech/Telephone
011 – Open Circuit


It's telling you the +ve and -ve are open cct.

Have you done anything to the car lately?
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Stu...

Quartz Grey Audi A4 3.0 TDi S-Line Quattro, 7 Speed S-Tronic, 19" Twin Spoke Alloys, Alcantara Upholstery with Silver Stitching and Heating, Sat Nav High, B & O Sound, Audi Music Interface, DAB Radio, Parking Advanced with Rear View Camera, Advanced Keyless Entry, LED Interior Light Pack, Hill Hold Assist, Heated and Electrically Folding Mirrors, Through Load.

RNS510 Video in Motion unlocking, PIN recovery & DVD Region Free available

Offline alexperkins

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Re: No sound when phone preparation takes or sends calls.
« Reply #3 on: April 17, 2011, 11:12:58 am »
RCD500 and a Premium Bluetooth Kit then.

Late Night stu excuse my stupidity  :signLOL:
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Offline vRStu

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Re: No sound when phone preparation takes or sends calls.
« Reply #4 on: April 17, 2011, 11:14:34 am »
Quote from: Pinkfoot on April 17, 2011, 12:31:58 am
Monday,11,April,2011,11:33:42:44703
VCDS Version: Release 10.6.1
Data version: 20100831
Logic Automotive

Is http://www.logicautomotive.ie/ your company??   :happy2:
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Stu...

Quartz Grey Audi A4 3.0 TDi S-Line Quattro, 7 Speed S-Tronic, 19" Twin Spoke Alloys, Alcantara Upholstery with Silver Stitching and Heating, Sat Nav High, B & O Sound, Audi Music Interface, DAB Radio, Parking Advanced with Rear View Camera, Advanced Keyless Entry, LED Interior Light Pack, Hill Hold Assist, Heated and Electrically Folding Mirrors, Through Load.

RNS510 Video in Motion unlocking, PIN recovery & DVD Region Free available

Offline Pinkfoot

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Re: No sound when phone preparation takes or sends calls.
« Reply #5 on: April 17, 2011, 05:32:13 pm »
Head Unit is RCD 500 and Premium Bluetooth Preparation.

No, Logic Automotive is not my Company, I just went there for the Scan and forgot to delete the name.

It appears that the installation is a Retrofit as the cover on the BT under the Driver's seat is a different colour from the trim in the car.

It was in the car when I got it - even has a popup key pad on LHS of hazard flasher switch and phone cradle in centre console.

Two possibilities for it not working:

1. Connections broken
2. CAN gateway needs upgrading as the standard one may not be able to cope with the addition of the phone preparation.
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Offline vRStu

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Re: No sound when phone preparation takes or sends calls.
« Reply #6 on: April 17, 2011, 08:39:05 pm »
If you have the popout keypad then it's likely the car would have been fitted with a phone kit from new but it would have been the less useful rSAP type.

Highly unlikely to be a Gateway issue IMHO, that appears to be fine.

Connections should be checked, I'd start by having a look behind the radio.  Previous owner may have had an RNS510 or something in and swapped out prior to selling.

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Stu...

Quartz Grey Audi A4 3.0 TDi S-Line Quattro, 7 Speed S-Tronic, 19" Twin Spoke Alloys, Alcantara Upholstery with Silver Stitching and Heating, Sat Nav High, B & O Sound, Audi Music Interface, DAB Radio, Parking Advanced with Rear View Camera, Advanced Keyless Entry, LED Interior Light Pack, Hill Hold Assist, Heated and Electrically Folding Mirrors, Through Load.

RNS510 Video in Motion unlocking, PIN recovery & DVD Region Free available

Offline Pinkfoot

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Re: No sound when phone preparation takes or sends calls.
« Reply #7 on: April 17, 2011, 08:57:26 pm »
Quote from: vRStu on April 17, 2011, 08:39:05 pm
If you have the popout keypad then it's likely the car would have been fitted with a phone kit from new but it would have been the less useful rSAP type.

Highly unlikely to be a Gateway issue IMHO, that appears to be fine.

Connections should be checked, I'd start by having a look behind the radio.  Previous owner may have had an RNS510 or something in and swapped out prior to selling.



rSAP suits me fine - I'm not into apps and iPhones. I don't think previous owner would have replaced RCD 500. All the answers I have had in the past few weeks point to a connection problem, so I will get my phone man to have a look and let you know how it goes.


Regards.
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