VW Servicing Plan - Opinons?

[StevenW007]

I just went for the 2 year service plan the other day but had to pay extra for the oil change. Reading up on this forum it sounds like different users have had varying inclusions and exclusions when it comes to this plan. I didn't get an invoice for the service but was told that I will receive all the paperwork within the next 4 weeks which outlines everything.

Now what i'm wondering guys is that is there anyone on here who has signed up to the fixed servicing plan within the last couple of months who can provide further information as to whats included and excluded as stated on the paperwork / T's & C's from VW?

Ste

[andrewparker]

I'd take issue with that. The servicing plan included a major and a minor service, both of which include an oil change. It shouldn't be additional.

[StevenW007]

I just went for the 2 year service plan the other day but had to pay extra for the oil change. Reading up on this forum it sounds like different users have had varying inclusions and exclusions when it comes to this plan. I didn't get an invoice for the service but was told that I will receive all the paperwork within the next 4 weeks which outlines everything.

Now what i'm wondering guys is that is there anyone on here who has signed up to the fixed servicing plan within the last couple of months who can provide further information as to whats included and excluded as stated on the paperwork / T's & C's from VW?

Ste

I meant Brake fluid change not oil change apologies. They did an oil change within the service but just had to pay extra for brake fluid change. I'm also planning on trying to squeeze 3 MOTs out of them as it does state free MOTs for the duration of your service plan so if you get 1 at the beginning of year 1, 1 at the beginning of year 2 and 1 at the end of year 2 

Ste

[andrewparker]

Ah, in that case I'm pretty sure the brake fluid change isn't included.

[andrewparker]

Something to note if you're considering the 2 year Service Plan.

My car is 5 years old now and when I called to arrange this years service I was told it needed it's first major service. I was initially surprised because I was under the impression this had happened in it's 4th year. Because of this I decided to go for the 2 year service plan, thinking it would get the major service it needed this year, and a minor next.

So when I dropped the car off at VW this morning I was told that in the Service Plan they carry out the minor service first, then the major, seemingly regardless of which it actually needs! She openly admitted that they should have done it last year. I had to stamp my feet, and they agreed to do it today, but I basically had to go as far as standing up and threatening to walk out and get it done elsewhere, which didn't feel great.

This was VW Huddersfield, but I guess the same applied regardless of the dealership.

[Becca88]

I took out this plan when I bought my car a year ago.
So far I have had 2 services and one MOT. Will be having the second MOT in November.
Took my car in for the second service last week, also had a brake fluid change done which they claimed through my service plan. And to make it even better, had the drivers door lock changed cos the sensor had gone in it and only had to pay for the part as they put the labour against my service and claimed that from VW too. 
So from my point of view, well worth the money and will take out another one next year

[richtung]

I've just finished my service plan. If you do low mileage you probably won't need plugs changed etc - these are apparently mileage sensitive.

Beware though if you're on T&D as they don't usually use Longlife oil on these service plans. The plan is now £350 for 2 years but if you have to add on another £90 for oil over this period, it starts to look slightly less attractive. I'm in two minds whether to do it again - purely because of the oil situation

I believe the new deal doesnt include a brake fluid change like it did for the £299 from last year

Rich

[Kalpsn2000]

This is what is listed on my local stealers website (Citygate - South Ruislip):

Volkswagen Service Plan only £349 for 2 years servicing

Vehicles up to and including 2.0 litre engine example  
1 x £129 Oil and filter service                              £129.00
1 x £249 Inspection service                                £249.00  
1 x Air conditioning service                                   £75.00
2 x Annual safety inspections (between service)       £39.98
2 x MOT test fees                                            £109.70
Total value                                                      £602.68
Service plan 2yr/20k                                          £349.00
Saving                                                            £253.68

I assume the inspection service is the major one?

Also I assume these things will be extra:
Brake fluid change
DSG service
Cambelt & water pump
Anything else?

[lippyx]

Sorry to hi-jack this thread, but my car has just hit 40k, and will be due a service end of the year. What exactly is involved with a "Major Service"? I had the cambelt done earlier this year, due to slight leak with waterpump (and it was over due anyway!!).

Thanks

Lx

[LouCyffer]

Lippyx, if you have a service schedule in your handbook, that has a breakdown of the items changed at each major time/mileage point. I always have a good look before service, & check that the scheduled tasks have been carried out & correct bits replaced.

It's easy to ask your dealer, but I find the answers can differ wildly from place to place.